Level II Commercial Refrigeration Technician HVAC-R

About the Role

As a Technician II at Easy Ice, you’ll be a vital member of our service team, ensuring the optimal performance and reliability of ice machines through proficient installation, cleaning, maintenance, and troubleshooting. This dynamic position is ideal for a creative, resourceful, and high-energy individual who thrives in service-oriented and customer-facing situations. You’ll focus on maximizing equipment lifespan, minimizing service calls and emergency ice purchases, and enhancing customer satisfaction and loyalty.

Responsibilities

• Deliver exceptional service that fosters positive relationships with customers, ensuring satisfaction with both service quality and ice machine performance.
• Perform thorough installation, repair, maintenance, cleaning, and troubleshooting of ice machines to improve performance and longevity, reducing service calls and emergency ice purchases.
• Lead the installation process, exceeding customer expectations with accurate, timely, and efficient equipment setup.
• Accurately diagnose and resolve technical issues on the first visit, minimizing customer downtime.
• Achieve or exceed performance metrics related to service response times, resolution rates, and customer feedback.
• Demonstrate flexibility in work schedules and adapt to changing operational demands while seeking opportunities for personal and professional growth.
• Train and mentor less senior technicians as required.
• Manage on-site installation, repair, maintenance, and test tasks.
• Communicate effectively with coworkers and customers to ensure timely completion of work orders per Easy Ice standard operating procedures.
• Accurately document all actions performed during service visits, including photos, forms, reports, and logs.
• Ensure proper truck stock at all times to avoid unnecessary return trips and service delays.
• Manage the pickup and delivery of ice as needed for service calls, ensuring timely and efficient service.
• Facilitate accurate payments from customers and assist in equipment shutdown or removal when necessary.
• Maintain a clean, organized, and safe work environment in the shop and ensure vehicle cleanliness and organization.

Requirements

• High school diploma or general education degree (GED); vocational/technical training preferred.
• 1+ year of experience in the diagnosis and repair of commercial equipment (e.g., refrigeration, electrical, HVAC, ice machines, or related equipment).
• EPA 2 Certification.
• Working knowledge of mobile tools and applications.
• Ability to demonstrate volt meter operations.
• Ability to work a full-time schedule, including a rotating on-call schedule.
• Strong communication skills for effective interaction with customers and team members.
• Problem-solving abilities and a proactive approach to addressing repair and maintenance issues.
• Ability to manage time effectively and prioritize tasks to ensure timely service call completion.
• Skills in maintaining organized records and documentation of service activities.
• Demonstrated track record of delivering the highest level of customer satisfaction.

Skills & Attributes

• High-energy individual with a positive attitude and strong commitment to customer satisfaction.
• Willingness to learn and adapt to new technologies and service protocols in ice machine repair and maintenance.
• Strong work ethic and dedication to excellence in the field of ice machine repair and maintenance.
• Self-motivated, flexible, and thrives in a fast-paced environment.
• Dedicated to fostering a strong team dynamic and contributing to overall business growth.

Work Environment & Physical Demands

• Frequent standing, walking, sitting, use of ladders, and handling of tools and equipment.
• Occasional lifting and/or moving of up to 75 pounds.
• Extended periods of standing (6+ hours per day).
• Exposure to elevated noise levels in the work environment.
• Driving a vehicle for up to 60% of working hours.
• Ability to work flexible shifts and adapt to changing work schedules.

Benefits

• Competitive pay.
• Company vehicle and cell phone.
• Excellent medical, dental, vision, and group life insurance.
• 401k with company match.
• Paid time off (PTO) and holiday pay.
• Fitness membership reimbursement.
• Hands-on experience in a growth-oriented culture.
• Personal growth opportunities that encourage "thinking outside the box."
• Challenging and meaningful work that fosters learning and development.
• Fun, fast-paced, and collaborative team environment.