Level II Commercial Refrigeration Technician HVAC-R

About the Role

As a Technician II at Easy Ice, you’ll be a vital member of our service team, ensuring the optimal performance and reliability of commercial ice machines through installation, cleaning, maintenance, and troubleshooting. This dynamic, customer-facing role is ideal for a creative, resourceful, and high-energy individual who thrives in service-oriented environments. You’ll focus on maximizing equipment lifespan, minimizing service calls, and enhancing customer satisfaction while fostering positive relationships with clients across restaurants, bars, hospitals, hotels, and other businesses.

Responsibilities

• Deliver exceptional on-site service and support, building positive relationships with customers to ensure satisfaction with ice machine performance.
• Perform thorough installation, repair, maintenance, cleaning, and troubleshooting of ice machines to improve longevity and reduce service calls or emergency ice purchases.
• Lead installations, exceeding customer expectations with accurate, timely, and efficient equipment setup.
• Accurately diagnose and resolve technical issues on the first visit to minimize customer downtime.
• Train and mentor less experienced technicians as needed.
• Achieve or exceed performance metrics related to service response times, resolution rates, and customer feedback.
• Manage on-site tasks, including repairs, maintenance, and testing, while adhering to Easy Ice standard operating procedures.
• Document all service activities through photos, forms, reports, and logs to maintain clear records.
• Ensure proper truck stock to avoid unnecessary return trips and service delays.
• Facilitate ice pickup/delivery for service calls and process customer payments as needed.
• Maintain company vehicles, including cleanliness and organization, and remove all ice/trash at the end of each shift.
• Assist in equipment shutdowns or removals when necessary.
• Uphold a clean, organized, and safe work environment in the shop by following safety protocols.
• Demonstrate flexibility in work schedules, including rotating on-call shifts, to adapt to operational demands.

Requirements

• High school diploma or GED; vocational/technical training preferred.
• 1+ year of experience diagnosing and repairing commercial equipment (e.g., refrigeration, electrical, HVAC, or ice machines).
• EPA 2 Certification.
• Working knowledge of mobile tools and applications.
• Proficiency in volt meter operations.
• Ability to work a full-time schedule, including rotating on-call shifts.
• Strong communication skills for customer and team interactions.
• Problem-solving abilities and a proactive approach to maintenance and repairs.
• Time management skills to prioritize tasks and complete service calls efficiently.
• Organized record-keeping for service documentation.
• Demonstrated commitment to delivering high levels of customer satisfaction.

Skills

• High-energy, positive attitude with a strong commitment to customer service.
• Willingness to learn and adapt to new technologies and service protocols.
• Strong work ethic and dedication to professional growth.
• Ability to work collaboratively in a fast-paced, team-oriented environment.

Work Environment and Physical Demands

• Frequent standing, walking, sitting, and use of ladders or tools (e.g., handling parts, stooping, kneeling, crouching).
• Ability to lift and/or move up to 75 pounds.
• Extended periods of standing (6+ hours per day).
• Exposure to varying noise levels, including elevated noise in some environments.
• Driving a vehicle for up to 60% of work hours.
• Flexibility to adapt to changing work schedules and shifts.

Benefits

• Competitive pay.
• Company vehicle and cell phone provided.
• Comprehensive medical, dental, vision, and group life insurance.
• 401k with company match.
• Paid time off (PTO) and holiday pay.
• Fitness membership reimbursement.
• Hands-on experience in a growth-oriented culture with opportunities for personal and professional development.
• Challenging and meaningful work in a collaborative, fun, and fast-paced environment.