Level II Commercial Refrigeration Technician HVAC-R

We’re a growing company that provides an all-inclusive commercial ice machine subscription to business owners nationwide. Since 2009, we’ve been changing the industry for the better. As a team member, you’ll help restaurants, bars, hospitals, hotels, and other businesses get the ice they need without the stress or high costs. We invest in your professional development and overall quality of life because we know employee satisfaction is key to our success. Easy Ice aims to be the #1 commercial ice machine solution in America—and one of the best places to work.

About the role

The Technician II is an exciting, dynamic position for a creative, resourceful, high-energy, and organized individual who thrives in service-oriented and customer-facing situations. As a vital member of the Easy Ice service team, you’ll ensure the optimal performance and reliability of ice machines through installation, cleaning, maintenance, and troubleshooting. This role focuses on maximizing equipment lifespan, minimizing service calls and emergency ice purchases, and enhancing customer satisfaction and loyalty.

The Technician II will provide outstanding service during on-site visits, build positive customer relationships, manage installation and repair tasks, diagnose and resolve technical issues, mentor less experienced technicians, and complete detailed service reports to improve future service quality. You’ll also maintain proper truck stock, company vehicles, and uphold the Easy Ice brand with professionalism.

The successful candidate will be flexible, self-motivated, and thrive in a fast-paced environment while fostering a strong team dynamic and contributing to business growth.

Responsibilities

• Deliver exceptional service to foster positive customer relationships, ensuring satisfaction with service quality and ice machine performance.
• Perform thorough installation, repair, maintenance, cleaning, and troubleshooting of ice machines to improve performance and longevity, reducing service calls and emergency ice purchases.
• Lead installations, exceeding customer expectations with accurate, timely, and efficient equipment setup.
• Accurately diagnose and resolve technical issues on the first visit to minimize customer downtime.
• Achieve or exceed performance metrics related to service response times, resolution rates, and customer feedback.
• Demonstrate flexibility in work schedules and adapt to changing operational demands while seeking personal and professional growth.
• Install, clean, maintain, troubleshoot, and repair Easy Ice equipment to increase reliability and reduce service calls.
• Provide service and customer support during field visits, emphasizing relationship-building.
• Train and mentor less senior technicians as required.
• Manage on-site installation, repair, maintenance, and testing tasks.
• Diagnose errors or technical problems and determine proper solutions.
• Communicate effectively with coworkers and customers to ensure timely completion of work orders per Easy Ice standard operating procedures.
• Accurately document all actions during service visits, including photos, forms, reports, logs, and maintenance records.
• Ensure proper truck stock to avoid unnecessary return trips and service delays.
• Manage ice pickup and delivery for service calls to ensure timely and efficient service.
• Facilitate accurate customer payments and assist in equipment shutdown or removal when necessary.
• Maintain a clean, organized, and safe work environment in the shop, adhering to safety protocols.
• Keep company vehicles clean and organized, removing ice and trash at the end of each shift.

Requirements

• High school diploma or GED; vocational/technical training preferred.
• 1+ year of experience diagnosing and repairing commercial equipment (refrigeration, electrical, HVAC, ice machines, or related fields).
• EPA 2 Certification.
• Working knowledge of mobile tools and applications.
• Ability to demonstrate volt meter operations.
• Full-time availability, including a rotating on-call schedule.
• Strong communication skills for customer and team interactions.
• Problem-solving abilities and a proactive approach to repairs and maintenance.
• Effective time management and task prioritization to ensure timely service calls.
• Skills in maintaining organized records and documentation of service activities.
• Proven track record of delivering high customer satisfaction.

Skills

• High-energy with a positive attitude and strong commitment to customer satisfaction.
• Willingness to learn and adapt to new technologies and service protocols.
• Strong work ethic and dedication to excellence in ice machine repair and maintenance.

Work Environment and Physical Demands

• Frequent standing, walking, sitting, ladder use, and handling of tools and parts.
• Occasional lifting and/or moving of up to 75 pounds.
• Extended periods of standing (6+ hours per day).
• Exposure to elevated noise levels in the work environment.
• Driving a vehicle for up to 60% of working hours.
• Ability to work flexible shifts and adapt to changing schedules.

Benefits

• Competitive pay.
• Company vehicle and cell phone.
• Excellent medical, dental, vision, and group life insurance.
• 401k with company match.
• Paid time off (PTO) and holiday pay.
• Fitness membership reimbursement.
• Hands-on experience in a growth-oriented culture.
• Personal growth opportunities encouraging innovation.
• Challenging and meaningful work fostering learning and development.
• Fun, fast-paced, and collaborative team environment.