Level I Technician

Responsibilities

• Provide first contact support of incoming requests to the service desk via telephone, web portal, and email to ensure courteous, timely, and effective resolution of end-user issues.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
• Install and configure hardware and software components throughout various network infrastructure devices.
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Establish good relationships with all departments and colleagues.
• Ensure company safety and security standards are met.

Requirements

• College diploma or university degree in the field of Computer Science and/or 2 years equivalent work experience.
• Physically live within a reasonable distance from Denver.

Qualifications

• Exceptional written and oral communication skills.
• Experience with desktop operating systems, including Windows 10, Windows 11, and Mac OS.
• Experience with server operating systems.
• Active Directory knowledge a plus.
• MSP Experience preferred.
• NinjaOne RMM and Autotask PSA Experience preferred.
• Valid driver's license and ability to drive to customer locations when required.

Skills

• Flexible work from home options available.

Benefits

• 401(k) matching
• Company parties
• Competitive salary
• Flexible schedule
• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Schedule

• Flexible Scheduling

Pay

• Competitive Compensation

TeamLogic IT Philosophy

We are committed to a people-first culture where we invest in aligning with the best talent. Our team exhibits a deep-seated need to expand boundaries, flex their know-how, and resolve challenges with smart solutions. This environment is fast-paced and dynamic due to the constant advancement of technology.

When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

We are dedicated to supporting small- and medium-sized businesses across the country so they can perform better, grow faster, and achieve more. As a result, we provide our teams with the highest level of support, training, and career advancement opportunities in an industry that is constantly evolving.