Level 4 Technician

About the role

The client is seeking a Level 4 Technician to join their team onsite in Chandler, AZ. This role works 12-hour shifts.

Responsibilities

• Performing installation and service of low voltage category cabling, fiber optic cabling, communications cabling, communication equipment and other various low voltage related systems such as Category 5, Enhanced Category 5, Category 6 and 7, and Fiber Optic cabling
• Aiding with material control to ensure all required materials are available to complete the daily work
• Ensuring quality and safety guidelines are followed
• Assigning, communicating, and addressing ticketed requests within client Service Level Agreements (SLAs)
• Conducting quality evaluation, diagnosis, troubleshooting of cabling systems, and performing replacement/repair as necessary
• Assisting data center teams and data center managers in accomplishing daily infrastructure new landings within SLAs
• Having proven ability to install cable pathways, conveyances (i.e., ladder, trays, support systems)
• Knowing terminology pertaining to installation and service of cabling infrastructure for telecom, data, security, and wireless systems
• Holding mechanical aptitude with the ability to read cable matrix blueprints, mechanical, and/or electrical requirement documents
• Completing physical cables installations and removal of cabling components, TOR (top of rack) switches, pathway systems (cable tray), move equipment, network gear and related communications infrastructure hardware and materials
• Structured Network Cabling experience: Copper: Cat5, Cat5e, Cat6, Connector Types - RJ45; Fiber: Multimode, Single Mode, Connector Types - ST, SC, LC; WIFI hardware experience; Wireless LAN Controllers; Wireless Access Points; Networking experience: IP Addressing, Layer 2 VLAN etc
• Experienced in Ethernet Switching hardware: Chassis, Supervisor, Line Cards, Power Supplies etc
• Cable Troubleshooting Knowledge / Experience: Fluke Testers: Copper - Wire Map, Link Test etc, Fiber - OTDR Testing; Fluke Aircheck: Wireless Testing
• Ability to withstand working in a hot enclosed environment for short time spans required (i.e., data center hot isles)
• Must be able to perform work while on a ladder (use of ladders is required for top of rack installations)
• Must be able to lift 35 lbs. solo
• May be required to walk/sit/stand/crawl/kneel for extended periods
• Excellent customer service skills and written/verbal communication skills
• Experience with Windows 10/11 and Windows Server 2019/2022 OS installation and troubleshooting
• Knowledge of computer diagnostics and installation, to include hardware/software troubleshooting and networking
• Familiarity with the operation and configuration of networking protocols, network card installation, switches, routers and similar components
• Ability to work in a fast-paced environment and offer effective solutions under tight deadlines
• Strong problem-solving and root cause analysis skills

Qualifications

• Associate or bachelor's degree or foreign equivalent required from an accredited institution
• Will also consider three years of progressive experience in the specialty in lieu of every year of education
• Minimum 4+ years of combined experience in a site support technician and/or infrastructure technician role (or similar experience)
• Data Center experience required
• Minimum 3+ years of experience in racking, stacking, connecting, and providing basic configuration support of networking or server devices required
• Minimum 3+ years of combined experience working in data centers, labs, or server room environments required
• Maintaining network environment as part of onsite team in support of physical touch (Smart Hands) support of Incident and/or Requests
• Providing incident support by working with remote level 2/3 teams to assist in resolving outages and fixing issues including replacement of cabling or hardware components
• Providing service request support and working with remote network support teams to install hardware or patch cables to enable new services for customers
• Participating in hardware rack and stack installation of both network and server equipment, cable management, and installation of required fiber and copper patch leads, providing console access to remote team for configuration if required and testing connectivity after installation and configuration
• Data Center Maintenance: Proactive walkthrough for failed hardware, Physical audit of supported systems, Proper disposal of hardware and media following client guidelines
• Managing incident & request tickets assigned to queue, Validate server(s) / task contact client for information / request downtime etc, Diagnose problem, remotely if possible / on site if required – order parts as required, Repair / replace / configure as required within scope, Complete paperwork landings, Validate server(s) landing requirements, Contact client as required for information, Physical land of hardware in correct location, Build to proper configuration according to client requirements and cut sheet, Request tasks from required groups for additional services, Monitor tasks for completion or problems and escalate to appropriate parties to resolve, Update asset tracking system with server name, location, and owner
• Decom: Validate server, Inform client of decom, Request decom tasks from required groups to remove server(s) from their services, Validate that dependent services have been halted, Power off and remove server(s), Dispose of hardware as requested by owner, Backup / BAR Support: Escalate unresolved issues to Tier 2 or 3 specialist or client BaR contacts, Coordinate tasks with other client techs, Physical installation of backup hardware, Install operating system on backup server hardware, Maintain client required training, Media Management: Eject tapes from tape libraries in accordance with disaster recovery targets, Prepare and ship tapes to offsite storage vendor, Receive tapes from offsite storage vendor, Load tape libraries with tapes for Scratch Pool; new, returned expired, recalled for on-demand restores, Perform post-tape load processes on tape libraries, Recall tapes from offsite storage vendor, Manage on-site surplus tape inventory, Manage the tape lifecycle using backup and library software, and any third-party tools, Dispose of damaged or EOL tapes in accordance with client information security policies, Monitor and respond to media errors and tape alerts from backup software and tape libraries

Pay

The wage range for this position is between $22.31 - $29.75 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.