Level 4 Technician

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About the role

We are seeking a qualified Level 4 Technician to join our client’s team onsite in Hillsboro, OR.

Schedule

• 6PM - 6AM Wednesday - Friday / Alternating Saturday
• 6PM - 6AM Sunday - Tuesday / Alternating Saturday

Responsibilities

• Performing installation and service of low voltage category cabling, fiber optic cabling, communications cabling, communication equipment, and other various low voltage related systems such as Category 5, Enhanced Category 5, Category 6 and 7, and Fiber Optic cabling
• Assisting with material control to ensure all required materials are available to complete the daily work
• Ensuring quality and safety guidelines are followed
• Ensuring ticketed requests are assigned, communicated, and addressed within client SLA
• Performing quality evaluation, diagnosing, troubleshooting of cabling systems, and performing replacement/repairs as necessary
• Assisting data center teams and data center managers in accomplishing daily infrastructure new landings within SLA
• Receiving hardware shipments for data center equipment landings
• Validating purchase order accuracy of hardware received
• Unboxing and recycling of materials
• Moving equipment from dock to staging areas and/or to data center racks
• Installation or retrofitting of server racks - rail and shelving installation
• Power and network cable installation and cable management
• Scanning and labeling of installed devices (network or server)
• Designating parts identified for spare part stock inventory
• Proper e-waste handling and disposal
• Equipment shipping and receiving as needed
• Providing escort service for vendors/techs
• Performing work request tasks from ServiceNow ticket system
• Installing cable pathways, conveyances (e.g., ladder, trays, support systems)
• Reading cable matrix blueprints, mechanical, and/or electrical requirement documents
• Completing physical cable installations and removal of cabling components, TOR (top of rack) switches, pathway systems (cable tray), moving equipment, network gear, and related communications infrastructure hardware and materials
• Data Center Maintenance:
  • Proactive walkthrough for failed hardware
  • Physical audit of supported systems
  • Proper disposal of hardware and media following client guidelines
  • Managing incident & request tickets assigned to queue
  • Validating server(s)/task
  • Contacting client for information/requesting downtime
  • Diagnosing problems, remotely if possible/on-site if required – ordering parts as needed
  • Repairing/replacing/configuring as required within scope
  • Completing paperwork
• Landings:
  • Validating server(s) landing requirements
  • Contacting client as required for information
  • Physically landing hardware in correct location
  • Building to proper configuration according to client requirements and cut sheet
  • Requesting tasks from required groups for additional services
  • Monitoring tasks for completion or problems and escalating to appropriate parties to resolve
  • Updating asset tracking system with server name, location, and owner
• Decoms:
  • Validating server
  • Informing client of decom
  • Requesting decom tasks from required groups to remove server(s) from their services
  • Validating that dependent services have been halted
  • Powering off and removing server(s)
  • Disposing of hardware as requested by owner
• BackUp / BAR Support:
  • Escalating unresolved issues to Tier 2 or 3 specialist or client BaR contacts
  • Coordinating tasks with other client techs
  • Physically installing backup hardware
  • Installing operating system on backup server hardware
  • Maintaining client-required training
• Media Management:
  • Ejecting tapes from tape libraries in accordance with disaster recovery targets
  • Preparing and shipping tapes to offsite storage vendor
  • Receiving tapes from offsite storage vendor
  • Loading tape libraries with tapes for Scratch Pool; new, returned expired, recalled for on-demand restores
  • Performing post-tape load processes on tape libraries
  • Recalling tapes from offsite storage vendor
  • Managing on-site surplus tape inventory
  • Managing the tape lifecycle using backup and library software, and any third-party tools
  • Disposing of damaged or EOL tapes in accordance with client information security policies
  • Monitoring and responding to media errors and tape alerts from backup software and tape libraries
• Data Center (Dock-to-Rack) Light Equipment Handling:
  • Installing and removing (and retrofitting) server rack shelving
  • Operating manual pallet jacks, manual and motorized server lifts, pallet banding
  • Maneuvering and moving fully loaded pallets of material, heavy lifting or shifting of loads 40-200 lbs with a buddy assistant
  • Scheduling dock to DC goods receipt for all SC site data centers
  • Receiving inventory equipment and keeping items separated by order number or PO number during all handling stages including final in-rack placement
  • Moving items received from dock area to the data center assigned equipment staging
  • Hooking up the power cables to the de-energized server (but do not plug into any live server rack PDU), dressing and managing power cables as per DC manager's expectation
  • Sorting and separating all miscellaneous spare parts as per assigned to the "save repository"
  • Managing, breaking down, and discarding all packaging as per site corporate services recycling guidelines and locations
  • Stacking and saving all packaging material/pallets designated as "save and return to OEM vendor"
  • Coordinating/scheduling pick with vendor and assisting with moving and loading
  • Removing end-of-life hardware from server racks, stripping racks of rails and PDUs
  • Reconfiguring rack with new rails and PDUs
  • Removing EOL racks completely
  • Moving or routing de-energized power whips under computer room raised metal floor (typically 12”-24” high)
  • Re-arranging floor tiles to meet newly configured rows
  • Assisting with maintaining/repairing HAE/CAE (Hot Aisle Enclosures/Cold Aisle Enclosures) vinyl curtains
  • Helping maintain/manage power cable management
  • Row/rack labeling to include making and affixing labels to racks
  • General housekeeping of data centers (e.g., removing trash on floor, blown-off labels, moving equipment to designated locations)

Requirements

• Associate or bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
• Minimum 4+ years of combined experience in a site support technician and/or infrastructure technician role (or similar experience)
• Data Center experience required
• Minimum 3+ years of experience in racking, stacking, connecting, and providing basic configuration support of networking or server devices required
• Minimum 3+ years of combined experience working in data centers, labs, or server room environments required
• Maintaining network environment as part of onsite team in support of physical touch (Smart Hands) support of Incident and/or Requests
• Providing incident support by working with remote level 2/3 teams to assist in resolving outages and fixing issues including replacement of cabling or hardware components
• Providing service request support and working with remote network support teams to install hardware or patch cables to enable new services for customers
• Participating in hardware rack and stack installation of both network and server equipment, cable management, and installation of required fiber and copper patch leads, providing console access to remote team for configuration if required and testing connectivity after installation and configuration
• Proven ability to install cable pathways, conveyances (i.e., ladder, trays, support systems)
• Knowledge of terminology pertaining to installation and service of cabling infrastructure for telecom, data, security, and wireless systems
• Mechanical aptitude with the ability to read cable matrix blueprints, mechanical, and/or electrical requirement documents
• Able to complete physical cables installations and removal of cabling components, TOR (top of rack) switches, pathway systems (cable tray), move equipment, network gear, and related communications infrastructure hardware and materials
• Structured Network Cabling experience
• Copper: Cat5, Cat5e, Cat6, Connector Types RJ45
• Fiber: Multimode, Single Mode, Connector Types – ST, SC, LC
• WiFi hardware experience
• Wireless LAN Controllers
• Wireless Access Points
• Networking experience: IP Addressing, Layer 2 VLAN, etc.
• Experienced in Ethernet Switching hardware: Chassis, Supervisor, Line Cards, Power Supplies, etc.
• Transceiver Types – SX, LX, SR, LR, etc.
• Cable Troubleshooting Knowledge/Experience
• Fluke Testers: Copper - Wire Map, Link Test, etc., Fiber – OTDR Testing
• Fluke Aircheck: Wireless Testing
• Ability to withstand working in a hot enclosed environment for short time spans required (e.g., data center hot aisles)
• Must be able to perform work while on a ladder (use