Level 3 Technician

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

About the role

Our client has a brand new opportunity for a qualified Level 3 Technician to join their team onsite in Hillsboro, OR. This resource will be responsible for sustaining factory computing hardware such as WinClients, Remote Operations Center (Windows-based computer) workstations, and factory network components.

Schedule

• 6:00 AM to 6:00 PM, Sunday to Tuesday, alternating Wednesdays
• OR 6:00 AM to 6:00 PM, Thursday to Saturday, alternating Wednesdays

Responsibilities

• Perform troubleshooting and repairing software and hardware issues on the factory computing equipment. Troubleshooting will take place on the system, module, and component level
• Interface with other computing specialists in IT Networks, Windows, GOS Service Desk, and Process Integration (PI) to troubleshoot complex issues as a team
• Help support parts management; including ordering, forecasting, stocking, and properly disposing of used computing equipment
• Responsible for communication with customers, client technicians, and software / hardware specialists

Requirements

• Minimum 3 to 5+ years of technical experience
• Windows imaging knowledge
• Intermediate Windows OS troubleshooting knowledge
• Must be able to lift up to 35 lbs. solo
• May be required to walk / sit / stand / crawl / kneel for extended periods
• Cleanroom experience is a plus
• Excellent customer service skills and excellent written / verbal communication skills
• Knowledge of Microsoft suite (Outlook, Excel, and Word primarily), Windows 7, 8, and 10
• Strong sense of ownership and willingness to take responsibility for factory sustaining as well as supporting projects
• Ability to multi-task and prioritize between multiple factory issues

Pay

The rate for this position is between $18.52 - $24.70 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements:

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• AD&D insurance
• Disability plans
• Employee Assistance Program
• Paid holidays (up to 6 days annually)
• Paid time off (minimum of 10 days annually)
• Paid parental leave (minimum of 10 days annually)
• 401(k)
• FSA/HSA pre-tax benefits

W2 only, no Corp to Corp.