LendSvcs-Ins Servicing NG- Assoc III - National General

About the role

National General, part of The Allstate Corporation, offers home, auto, accident, health insurance, and other specialty niche insurance products through a large network of independent insurance agents and directly to consumers. This role focuses on handling processing and cross-workflow support, conducting quality checks, mentoring peers, and resolving escalated issues to help the team meet service commitments.

Responsibilities

• Prepares operational reports on productivity and accuracy for team leadership.
• Performs regular quality audits on team output, tracks findings, and recommends corrective actions.
• Provides subject-matter guidance across processes, queues, and client-specific procedures.
• Executes policy and loan servicing updates and analyzes data anomalies while applying resolution guidelines.
• Mentors junior employees and coaches on problem-solving and documentation discipline.
• Supports small projects and pilots.
• Tests changes and captures feedback for process improvements.

Requirements

• High School Diploma or GED (Preferred).
• 0-2 years of experience (Preferred).

Skills

This role emphasizes operational support, quality assurance, mentorship, and process improvement within insurance operations.

Pay

Starting pay rate of $19.29/hr.

Benefits

• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
• Monthly connectivity reimbursement to help offset internet costs for eligible remote employees.

Remote work requires a dedicated, private workspace free from distractions, appropriate desk and seating, and reliable internet with minimum speeds of 50 MB download and 5 MB upload.