Loan Servicer III

About the role

The Loan Servicer III role at ONE Park emphasizes ONE mission, ONE team, supporting the credit union by ensuring the accuracy and integrity of loan records and processes to minimize risk and potential loss. This role requires advanced commercial, mortgage, and consumer loan servicing expertise and includes responsibility for secondary market execution and investor related activities.

Responsibilities

• Perform servicing duties for complex loan types including loan advances, rate change notices/maturity letters, tax agency reporting, payment maintenance, payoffs, partial or full releases, assignment of rents, UCC filings, etc.
• Responsible for servicing functions regarding participation loans and payment remittances.
• Act as liaison with CUSOs to gather month-end data and work reports for loans with outsourced servicing.
• Work reports to gather trailing documentation, such as recorded mortgages, assignment of rents and title insurance/attorney opinion letters, etc.
• Respond to member and originator inquiries in a timely manner.
• Aid in processing/renewing matured loans.
• Research and resolve complex payment, insurance, and tax issues, etc.
• Maintain proficiency in loan servicing functions and provide coverage as a designated backup or during periods of elevated volume.
• Review and evaluate information on closed mortgage loan files to determine if loans meet Secondary Market requirements.
• Lock, commit, and deliver loans to Investors.
• Maximize profitability of secondary market loans through best efforts execution and pricing accuracy.
• Stay informed of investor requirement changes and ensure adherence to all applicable guidelines.
• Verify lock price, investor, and loan level pricing adjustments (LLPA) on all lock requests.
• Reprice locked loans based on applicable changes throughout the loan process.
• Follow up on expiring locks and extend or cancel as needed.
• Ensure complete loan files are delivered timely to investors and complete annual certifications on all investors and coordinate investor-required audits, documentation requests, and follow-up items as needed.
• Aid in other areas of the lending department which may include training new employees, new user setup, rate changes, etc., as needed or assigned.
• Work on special projects or assignments as needed.
• Maintain knowledge of rules, policies and procedures governing all classes of loans, with a focus on commercial and mortgage lending regulations, secondary market investor guidelines, and compliance.
• Perform other job-related duties as assigned.

Performance Measurements

• To be an ambassador of Park's culture supporting the credit union's mission to build thriving communities together ensuring words and actions align with the Park VIBE that defines our Core Values: Vibrant Connections, Inclusive Excellence, Bold Compassion, Endless Empowerment.
• To provide friendly, professional, and accurate service and support to all members and coworkers.
• To service loans, work reports, and submit required data timely as well as ensure sold loans comply with secondary market standards, including pricing accuracy, delivery timelines, and investor documentation requirements.
• To prepare files for annual reviews within established timeframes.
• To cross-sell credit union products and services.
• To follow the credit union’s Bank Secrecy Act and anti-money laundering policies and procedures, including running OFAC searches, completing investigative reports of suspicious activity and currency transaction reports timely and without error.
• To maintain a professional work environment, promote teamwork, build respect among coworkers, and present a businesslike appearance.
• To follow all security policies and procedures and report discrepancies or suspicious activity to manager immediately.
• To maintain working knowledge of all business products and rates, both within the credit union and from the industry overall.

Knowledge and Skills

• Experience: Three to five years of similar or related experience.
• Education: A two-year college degree, or completion of a specialized certification or licensing, or completion of specialized training courses conducted by vendors, or job-specific skills acquired through an apprenticeship program.
• Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
• Physical Requirements: The physical demands described here are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. While performing the essential duties of this position, the employee frequently must sit, stand, and walk short distances. The employee frequently uses hands and fingers to count currency and handle, manipulate, and feel objects, documents, and office tools and equipment. Reads, writes, listens, speaks, and uses personal computers, copiers, telephones, and other office equipment and software throughout the work day. The employee is occasionally required to stoop, bend, squat, and reach overhead with hands and arms. Occasionally pushes and pulls of office furniture and other objects. The employee may occasionally lift and/or move up to 15 pounds and on occasion lift and/or move up to 25 pounds.

Benefits

• Pay Range: $29.50 - $30.41 per hour

Schedule

• Remote Status: On-Site

Qualifications

• Extensive knowledge of consumer, commercial, and real estate lending practices and procedures.
• Should be able to run spreadsheet and word processing software.

Skills

• Extensive knowledge of consumer, commercial and real estate lending practices and procedures.
• Ability to run spreadsheet and word processing software.