Lending System Administrator- nCino

About the role

We’re always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you’re challenged, valued and empowered every day. We strive to be the best destination for the industry’s top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.

Responsibilities

• Aid in the design, documentation, build, testing, and deployment of enhancements to n’Cino custom objects, page layouts, workflows, alerts, reports, and complex dashboards as needed by end users
• Maintain and manage n’Cino platform including user roles and profiles, security settings, access settings etc.
• Support and maintain processes, features and functionality to continuously improve data quality, process integrity and productivity with the assistance of the end users
• Collaborate with loan officers, lending assistants, and back-office managers to identify opportunities, and related solutions, for improved business results and best practices
• Promote user adoption and respond as needed to improve adoption rates through additional training, communication, system modification or other resources
• Work with key business stakeholders, management and IT to ensure successful product roll outs and releases
• Monitor system performance to ensure reliability and availability to user base
• Participates in job specific training and other various bank training programs as required; and complies with BSA, AML and all bank policies and procedures

Requirements

• Minimum of a college Associate Degree or equivalent; five years’ lending/lending related experience may be substituted for Associate Degree
• Minimum of two years of lending related experience is required
• Experience with frontline and/or back-room lending functions/operations is preferred
• Proficiency in data manipulation and using data-related applications in addition to advanced knowledge of Microsoft Windows, Excel, Word, PowerPoint, Zoom, and related applications is required
• Must be able to handle stress and establish priorities; frequent deadlines exist, and work may be subject to changing priorities with little advance notice
• Good organizational, interpersonal and communication skills are necessary
• Accuracy, attention to detail and mental concentration are necessary for accurately performing tasks with frequent interruptions
• Able to meet deadlines is essential
• Professional demeanor, self-discipline, initiative, judgment and confidentiality are essential