Commercial Lending System Administrator

About the role

Axos Bank Target Range: $70,304.00 /Yr. - $90,000.00 /Yr. Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education.

Responsibilities

• Own intake, triage, and prioritization of bugs and system issues across commercial lending platforms (e.g., LoanIQ, nCino, Cash Suite, DataScan, Moody’s ABS)
• Partner with business units to understand reported issues, validate impact, and determine root cause
• Perform detailed root cause analysis (RCA) and identify recurring themes and systemic gaps
• Configure systems where appropriate (within approved access) to resolve issues or implement improvements
• Collaborate with IT, vendors, and platform teams to drive resolution of defects and enhancements
• Translate business process gaps into clear functional requirements and defect documentation
• Track issues through resolution, ensuring timely communication and stakeholder alignment
• Identify opportunities to improve processes, controls, and system usage based on issue trends
• Serve as a subject matter expert for commercial lending workflows and platform behavior

Qualifications

• Bachelor's degree
• 3+ years of experience in business systems analysis, production support, or platform operations within financial services
• Strong experience supporting commercial lending systems (LoanIQ, nCino, or similar platforms strongly preferred)
• Deep understanding of commercial lending processes, workflows, and data
• Proven ability to conduct root cause analysis and synthesize complex issues into actionable insights
• Experience working with IT teams and vendors to resolve production issues
• Comfort operating with system configuration access (non‑developer role)
• Excellent critical thinking, problem‑solving, and communication skills