Systems Administrator

About the role

SWBC is seeking a talented individual to administer and configure enterprise systems, monitor and ensure system up‑time, provide system performance analysis, and troubleshoot a production Windows Server environment. As a Systems Administrator you will work on impactful technology initiatives, strengthen the reliability and security of our infrastructure, and develop expertise in a collaborative team that values innovation, service, and professional growth.

Responsibilities

• Troubleshoot performance issues and provide Tier II support for reported incidents, driving root‑cause analysis and solving problems within the Windows environment while following change‑management standards.
• Ensure up‑time, health, and efficiency of the production server environment; validate monitoring alerts, create support tickets, and execute predefined troubleshooting procedures.
• Provide end‑user technical support via telephone and ticketing system, taking ownership of customer issues, routing, prioritizing, and troubleshooting to resolution.
• Configure and administer Windows systems using Nutanix and VMware vSphere in accordance with System Engineering standards.
• Provide Tier II support for server hardware, web services, Active Directory, DNS, and Exchange; create AD groups & users, manage permissions, and perform routine maintenance such as Windows Updates, server reboots, and backups.
• Document system information and train NOC, Service Desk, and other Tier I personnel on optimal return‑to‑service and troubleshooting procedures.
• Participate in on‑call rotation duties after‑hours and perform other duties as required.

Qualifications

• Associate’s Degree in Business Technology, Management Information Systems, or a related field, or equivalent experience.
• Bachelor’s Degree preferred.
• Minimum of two (2) years of experience in Windows Systems Administration.
• Strong hardware and software troubleshooting skills.
• Working knowledge of Windows server administration.
• General understanding of IT network and security procedures and standards.
• Ability to lift or push 10‑20 lb., stoop, kneel, stand to access server equipment, sit for long periods, and travel locally.

Skills

• Experience with enterprise monitoring solutions such as SolarWinds Orion (preferred).
• Experience and working knowledge of infrastructure management software: Nutanix, Nutanix Files, VMware vSphere (preferred).
• Experience with PKI/SSL certificate administration (preferred).
• Proficiency with Microsoft Windows Active Directory, DNS, DHCP, IIS, Windows updates, and backups (preferred).
• Strong analytical and problem‑solving abilities.
• Exceptional communication and interpersonal skills for interaction with a wide range of personnel.
• Proficient in Microsoft Office desktop applications, including Word and Excel.
• Microsoft Certified Solutions Associate (MCSA) or Microsoft Certified Solutions Expert (MCSE) preferred.
• CompTIA A+ or Network+ certification preferred.

Benefits

• Competitive overall compensation package.
• Work/life balance initiatives.
• Employee engagement activities and recognition awards.
• Years of service awards.
• Career enhancement and growth opportunities, including Leadership Academy and Mentor Program.
• Continuing education and career certifications support.
• Variety of healthcare coverage options.
• Traditional and Roth 401(k) retirement plans.
• Lucrative wellness program (based upon employee eligibility).