Lending Officer

Hanover Bank embraces diversity, values inclusion, and shows respect as the foundation for building our team. We are stronger together, fostering personal and corporate growth while delivering exceptional service to clients and making a positive impact in our communities. Every voice matters, and every person counts.

About the role

The Lending Officer is primarily responsible for retaining and developing new and existing 1-4 family loan relationships with the brokerage sector. This role manages all third-party loan referrals, acting as a liaison between mortgage brokers and operations staff to ensure excellent customer service, a seamless process, and acceptable response times. The Lending Officer provides quality feedback on the loan process, concerns, product needs, and general input from the broker base.

Responsibilities

• Maintain excellent response times and customer service levels with our network of broker contacts.
• Possess strong knowledge of all loan products, policies, procedures, and underwriting requirements.
• Monitor customer loyalty and disloyalty performance levels, ensuring timely and proactive communication, regular broker contact, and site visits to explain current and new loan products.
• Understand the residential loan process for processing, underwriting, closing, and funding of all 1-4 family residential loans.
• Develop and maintain high visibility and credibility for Hanover in the marketplace.
• Actively communicate new products and promote existing products with the brokerage base.
• Create special marketing campaigns promoting our product menu in conjunction with the Director of Sales.
• Perform other job-related duties as assigned.

Requirements

• Three years of wholesale lending experience (required).
• Knowledge and understanding of all State and Federal regulations applicable to residential mortgage lending, including Regulation B (ECOA), C (HMDA), G (S.A.F.E Act), X (RESPA), and Z.
• Use of interpersonal and communication skills to interact with the public and represent the Bank at community development functions.
• Ability to develop and maintain client relationships, market trends, and developments in the Bank’s market area.
• Availability to customarily and regularly engage away from the Bank's facilities in making sales calls, obtaining applications, and meeting with potential borrowers.
• Proficient in sales and service skills, including prospecting, networking, and relationship management.
• Strong financial acumen and goal-oriented skills.
• This position is subject to the Dodd-Frank Truth in Lending Act qualification requirements for Loan Originators and requires successful National Mortgage Licensing System and Registry (NMLS) registration under the S.A.F.E. Act.

Skills

• Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking – Talking to others to convey information effectively.
• Reading Comprehension – Understanding written sentences and paragraphs in work-related documents.
• Time Management – Managing one’s own time and the time of others.
• Service Orientation – Actively looking for ways to help people.
• Negotiation – Bringing others together and trying to reconcile differences.

Benefits

Health & Wellness Benefits

• Medical, Dental, and Vision insurance (with HSA, FSA, and Commuter Benefits options).
• Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D).
• Company-paid Long-Term Disability Insurance.
• Voluntary Benefits:
  • Additional Life and AD&D Insurance for employee, spouse, and dependents.
  • Voluntary Short-Term Disability Insurance.
  • Pet Insurance.
  • Legal Services Plan.
  • Accident Insurance.
  • Hospital Indemnity Insurance.
  • Cancer Care Insurance.

Retirement

• 401(k) Plan with Company Match.

Time Off & Recognition

• Paid Personal Time Off (PTO).
• Paid Company Holidays.
• Annual Performance Bonuses.
• Annual Salary Increases.
• Employee Engagement:
  • Company-sponsored Events.
  • Employee Contests and Recognition Programs.

Pay

$65,000.00 per year.