Leisure Travel Agent, Remote

About the role

AAA Club Alliance is seeking a Full-Service Travel Agent to join their remote Travel Contact Center team. The ideal candidate will have a passion for travel and experience in the leisure travel industry.

Responsibilities

• Plan and book domestic and international vacations, including customized FIT itineraries.
• Aid Members and non-Members via phone, email, and web chat.
• Match travelers with the best destinations, travel products, and exclusive AAA benefits.
• Build long-term client relationships that encourage repeat business.
• Stay current on travel promotions, destinations, and industry trends.
• Process travel reservations while maintaining compliance with ARC regulations and AAA policies.
• Identify opportunities to upsell and cross-sell travel products that enhance the customer experience.
• Meet performance goals while providing exceptional customer service.
• Assist with travel-related problem resolution and itinerary changes.
• Mentor fellow Travel Contact Center Associates when needed.

Requirements

• High school diploma or equivalent.
• At least 2 years of leisure travel industry experience.
• Experience using airline reservation systems, ticketing platforms, GDS, and online booking tools.
• Strong knowledge of domestic and international travel planning.
• Excellent communication, customer service, sales, and problem-solving skills.
• Extensive worldwide geography knowledge.
• Ability to thrive in a fast-paced, high-volume contact center environment.
• Ticket void and simple exchange experience is a plus.

Qualifications

• Must reside in one of the following locations: Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, Washington, DC, or West Virginia.

Skills

• Exceptional customer service skills.
• Strong organizational and multitasking abilities.
• Knowledge of travel industry regulations and policies.
• Ability to work independently and as part of a team.

Benefits

• Competitive pay range of $18.00–$30.00 per hour, based on experience and location.
• Monthly performance incentives for sales and bookings.
• Paid virtual training with all required equipment provided.
• Comprehensive benefits including medical, dental, vision, and prescription coverage.
• Flexible Spending Accounts.
• Wellness and Health Advocate programs.
• 401(k) with employer match up to 7%.
• Up to 2 weeks of Paid parental leave.
• 2+ weeks of PTO within your first year.
• Paid company holidays.
• Company-provided volunteer opportunities + 1 volunteer day per year.
• Free AAA Membership.
• Continual learning reimbursement up to $5,250 per year.

Schedule & Training

• Successful candidates must attend all required paid virtual training (Monday–Friday, 9:00 AM–5:30 PM EST).
• Successfully complete training before beginning regular work.
• Work a set schedule that includes one weekend day every week, with one weekday and one weekend day off.

Pay

• $18.00–$30.00 per hour, based on experience and location.

Schedule

• One weekend day every week, with one weekday and one weekend day off.