Legal Systems Administrator - Talent Systems
Summary
The Legal Systems Administrator – Talent Systems is responsible for the comprehensive administration, maintenance, and optimization of the Firm's legal applications and databases, with a primary focus on legal recruiting, performance evaluation, and artificial intelligence tools. This role ensures the reliability, security, and effective configuration of these systems in support of the Firm's broader business objectives.
Description of Functions & Responsibilities
Oversee the administration and continuous operation of the firm's legal applications, ensuring high availability, reliability, and security standards are met.
Configure system settings, workflows, fields, and user roles to align with business needs.
Monitor integrations, performance, uptime, and data integrity.
Manage system updates, patches, and release cycles.
Participate in the planning and design of disaster recovery strategies for all related systems.
Partner with recruiting, human resources, attorney development, and other stakeholders to understand business needs.
Translate business requirements into system configurations and enhancements.
Provide recommendations for process improvements and system optimization.
Act as a liaison between business users and technical teams/vendors.
Identify opportunities to improve system functionality, automation, and user experience.
Design and implement enhancements, including workflows, integrations, and reporting capabilities.
Conduct comprehensive testing to ensure quality and accuracy of system changes.
Maintain a backlog of enhancement requests and prioritize based on business impact.
Support the evaluation, onboarding, and ongoing administration of artificial intelligence tools used in legal operations.
Ensure AI tools are implemented and governed in accordance with firm policies and applicable legal and ethical standards.
Provide technical support and guidance on the use of AI tools.
Monitor and report on AI tool performance, usage, and alignment with firm policies.
Stay current on emerging AI technologies relevant to the legal industry and provide informed recommendations to firm leadership regarding potential adoption or risk mitigation.
Serve as the primary point of contact and provide expert-level support to end-users for system-related issues and inquiries.
Diagnose and resolve technical and functional system issues in a timely manner, coordinating with vendors and third-party support as necessary.
Track and document support requests, resolutions, and recurring issues.
Implement and enforce data governance policies, data retention, and archival strategies.
Manage user access, roles, and permissions in accordance with firm policies.
Conduct periodic reviews to ensure compliance with applicable access, governance, privacy, and security policies and regulations.
Support compliance-related initiatives and documentation.
Develop and maintain comprehensive documentation for all systems, including configurations, user guides, and workflows.
Create training materials and conduct periodic training sessions for end users.
Promote system adoption through effective communication and knowledge sharing.
Ensure documentation reflects current system configuration and processes.
Minimum Job Qualifications
Bachelor's degree in relevant field preferred.
Experience in a law firm or legal environment.
Extensive hands-on experience with system design and configuration, including workflows, user roles, permissions, and data structures.
Expert ability to diagnose and resolve system and data issues.
Strong knowledge of the recruiting and performance evaluation processes in a legal environment.
Proficiency in managing integrations and maintaining data integrity.
Ability to analyze business requirements and translate them into technical solutions.
Able to manage multiple priorities and deadlines.
Excellent analytical and problem-solving skills.
Able to work independently and as part of a team.
Strong communication and interpersonal skills, with the ability to interact effectively with technical and non-technical stakeholders.