Legal Operations/Workflow Coordinator

About the role

The Workflow Coordinator delivers high-quality customer service by coordinating requests and completing related administrative responsibilities. This role partners closely with other Coordinators and Supervisors to ensure smooth handoffs to processors and consistent, high-quality service. The Workflow Coordinator takes a proactive approach to identifying team needs, recommending improvements, and supporting staff to maintain strong working relationships and service standards. This position is based at an Opensity Facility.

Responsibilities

• Provide exceptional customer service to attorneys and staff utilizing the Word Processing Department through professional, responsive, and detail-oriented communication.
• Manage, monitor, and prioritize workflow during assigned shifts to meet attorney deadlines and service expectations.
• Perform Document Specialist duties as required, based on workload and business needs.
• Coordinate workflow transitions across shifts using Shift Status emails, written instructions, and verbal communication to ensure continuity of service.
• Communicate effectively through work requests, email, telephone, and messaging platforms to support timely and accurate job completion.
• Collaborate with Supervisors and fellow Coordinators to maintain, update, and implement departmental procedures and documentation.
• Escalate operational issues, potential risks, and employee relations concerns to the Supervisor in a timely and professional manner.
• Support additional document processing initiatives, firm projects, and departmental functions as assigned.

Requirements

• Associate degree, secretarial degree, or equivalent combination of education and experience.
• Five or more years of experience in a legal document production environment and/or legal secretarial role.
• Working knowledge of legal terminology and familiarity with a law firm environment.
• Advanced proficiency with Document Management Systems and Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Strong spelling, grammar, punctuation, and proofreading skills.
• Demonstrated ability to organize, prioritize, and manage multiple assignments in a deadline-driven environment.
• Self-directed with strong initiative and the ability to work independently with minimal supervision.
• Proven ability to perform effectively under pressure while maintaining accuracy and quality.
• Excellent communication, interpersonal, teamwork, and customer service skills.

Pay

The compensation range for this role is up to $29.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience, and qualifications.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)