Legal Operations Analyst

About the role

As a Legal Operations Analyst supporting the Legal, Labor, and Government Affairs Teams, you'll conduct analysis, manage initiatives, and solve business challenges that support informed decision-making across the department. Working at the intersection of administrative operations and strategic consulting, you'll help implement solutions, improve processes, ensure alignment with departmental standards, and serve as a key resource for communication and coordination.

Responsibilities

• Supports execution by bringing structure, coordination, and momentum to workstreams, ensuring priorities remain organized and on track
• Assist with the legal operations technology strategy, from the RFP stage through implementation and maintenance with cross-functional stakeholders including the Legal Department, Technology, and Finance
• Supports organizational health efforts by gathering and analyzing employee feedback, engagement data, and operational indicators; identifies trends and contributes to insights that inform team effectiveness and improvement actions
• Assist in maintaining data quality for reporting and dashboards through accurate data entry, validation, and ongoing monitoring of data integrity
• Support Department initiatives, including the implementation and adoption of legal technology tools, agreements, processes and guidelines to increase efficiency
• Assist with training for new processes and tools by supporting material development, session coordination, and user readiness to enable successful adoption
• Onboard new law firms to E-Billing platforms; for existing vendors, respond to matter specific questions raised by internal contacts and law firm/vendor stakeholders, including working with Legal and Finance to resolve payment issues
• Support efforts for knowledge management and training for current employees and new hires for internal processes, vendor relationships, and legal technology tools, including through regular communication and training sessions among the Department
• Support expense management efforts, conduct expense reviews, and report on costs, savings, and spotting billing trends

Requirements

• High School Diploma or GED
• Intermediate level experience, fully functioning broad knowledge in: Using data and reporting tools (e.g., Excel, dashboards) to enter data, validate data, and analyze trends
• Supporting legal operations or similar functions, including vendor coordination, billing/expense tracking, or system administration
• Supporting project/workstream execution through coordination, tracking, and stakeholder alignment

Skills

• Skilled in verbal and written communication, including organizing and presenting information clearly for reports, presentations, and stakeholder updates
• Skilled in developing effective working relationships with business partners and stakeholders to support collaboration and information sharing
• Ability to demonstrate organization, a sense of urgency, and work well under time constraints
• Ability to exercise good judgment in handling, researching, and resolving complex compliance issues while keeping all information confidential
• Ability to function effectively, proactively and efficiently in a fast-paced and dynamic environment
• Skilled in MSWord, PowerPoint and other information-oriented computer applications to build business presentations and materials

Benefits

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your Retirement Savings Plan, which includes a dollar-for-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings
• Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit
• Competitive health insurance for you and your eligible dependents

Pay

Competitive market salary from $81,200.00 per year to $90,200.00 per year depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.