Legal Office Services Lead

Job Description Site Leader, Legal $21.98 - $29.26 per hour POSITION PROFILE Supervises the day-to-day operations of a specified 1 to 3 person site within a legal office environment. Reports directly to an Account Manager and works to provide employee developmental support. Will also assist in employee relations matters as it pertains to supervising and directing. Works to develop, implement, and review procedures for compliance and improvement. Prepares, creates, validates, and invoices client(s) as per the customer's billing needs. Must possess excellent interpersonal and customer service skills to communicate with senior-level attorneys, partners, clients, opposing counsel, court reporters, vendors, staff, and others. The Site Supervisor is the point person for customer issues as well as providing direction for issue resolution. Works directly or indirectly assisting site operations with any of the following office functions: CopyProduction and scanningFaxMail and shippingHospitality assistanceConference room setup and schedulingReceptionist backupFacilities supportInventory control Works to maintain and control an acceptable profit level within the site while looking for additional service offerings to enhance customer workflow. Job Duties And Responsibilities Legal Environment Job Responsibilities Possesses the legal background to understand client matter workflow, including: Chargeback to firm and/or clients for work, supplies, hours, etc.Familiarity with legal technologies and software such as document management systems and cost recovery/chargeback systems (e.g., Copitrak, Equitrac).Familiarity with legal records management processes.Familiarity with legal processes and documents such as:Closing bindersDepositionsTranscriptsBriefsAddendumsFilingsDiscoveryJudgmentsCourt systemsProper delivery of documents within the court systemAssists with scheduling needed equipment, labor, and supplies for offsite trials.OTHER DUTIES AND RESPONSIBILITIES Responsible for the effective implementation and management of the Ricoh Service Excellence methodology.Functions as a working supervisor, assisting in the daily tasks and operations as required by the customer contract.Maintains formal contact with customers daily.Handles highly confidential and time-sensitive documents.Provides quality work due to the sensitive nature of legal documents and projects.Responsible for understanding law firm structure and hierarchy while interacting with and providing professional support to legal secretaries, project managers, paralegals, associates, and partners.Responsible for job accuracy on projects that may require expedited turnaround times and strict deadlines.Provides training on workflow and machine operations when necessary.Ensures payroll accuracy by overseeing and correcting time clock punches.Achieves shift profitability (cost of goods) by effectively supervising labor, materials, and supplies.Operates shifts and maintains quality standards to comply with audits and deadlines.Meets quality and deadline standards through effective job scheduling practices.Maintains efficient workflow by holding direct reports accountable for quality and efficiency.Facilitates resolution of issues concerning pricing, order intake, and invoicing.Ensures all direct reports execute objectives using tools such as:Development plansNinety-day plansRegular performance reviewsPosts reports showing productivity, quality, and deadline results.Maintains positive internal working relationships through professional communication.Completes site reports and paperwork accurately and on time.Completes month-end management reporting.Assists the Account Manager with monthly financial reporting reviews.Performs other duties as assigned.QUALIFICATIONS (Education, Experience, and Certifications) Typically Required High School Diploma or GED required.Two (2) or more years of experience in a related field.Minimum of two (2) years of experience in the legal industry strongly preferred.Experience supporting various legal practice areas preferred, including:CriminalCivilCorporateReal EstateBankruptcyIntellectual PropertyProficiency with:Microsoft WordMicrosoft ExcelMicrosoft PowerPointAdobe Acrobat (PDF)Legal software applicationsExperience delivering classroom and/or informal training preferred.Experience operating advanced equipment and performing complex production work preferred.KNOWLEDGE, SKILLS AND ABILITIES Strong organizational skills.Ability to effectively set goals, lead, and train employees.Strong technical skills and ability to operate complex equipment.Ability to stay current on emerging technology and industry trends through ongoing learning and development. WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS Typically works in an office environment with adequate lighting, ventilation, and normal temperature and noise levels.Work assignments are diversified and require the ability to interpret, comprehend, and apply complex information, data, and instructions while preparing, providing, and communicating diversified information.Some physical effort is required. While work is primarily sedentary, it may involve walking, standing, bending, reaching, lifting, or carrying objects weighing up to 50 pounds (e.g., paper, books, files, and office supplies).Requires moderate dexterity and regular use of basic skills and equipment, including calculators, keyboards, hand tools, and hand-eye coordination. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. About Us Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest In Yourself At Ricoh, you can: Choose from a broad selection of medical, dental, life, and disability insurance options. Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. Augment your education with team member tuition assistance programs. Enjoy paid vacation time and paid holidays annuallyTap into many other benefits to enhance your health, wellness, and ongoing personal and professional development. JOB INFO Job Identification : 8651 Job Category : Digital Services & Delivery Posting Date : 2026-10-14T19:00:04+00:00 Degree Level : High School Graduate Job Schedule : Full time Locations : New York, NY, United States Salary Range : $21.98 - $31.04 Driving requirements : Non-driver Sign-on Bonus : No