Legal Innovation and Digital Adoption Specialist

Responsibilities

• Design and deliver engaging training programs (live, virtual, and self-paced) on AI tools, automation platforms, and key firm technologies.
• Alongside the Litigation Support and IT teams, provide one-on-one support to attorneys and administrative teams adopting new digital workflows.
• Serve as the internal expert on the capabilities, limitations, and appropriate use of the Firm’s various AI tools—including generative AI platforms, legal-research AI, document automation, litigation support tools, and workflow automation technologies.
• Evaluate user requests and advise on the best tool or workflow for the task.
• Track feature updates, roadmap items, and other vendor technology changes that may impact utility, usability, or process design.
• Create and maintain a firmwide AI knowledge center, FAQs, and best-practice guides.
• Develop and maintain a library of prompts for attorney reference, customized to specific firm standards and individual partner workflows, based on collaboration with various “AI ambassadors” from across the Firm.
• Apply comprehensive libraries to standardize and optimize the efficiency of the automation resources.
• Create and maintain a library of prompts for attorney reference, customized to specific firm standards and individual partner workflows, based on collaboration with various “AI ambassadors” from across the Firm.
• Develop and maintain a library of prompts for attorney reference, customized to specific firm standards and individual partner workflows, based on collaboration with various “AI ambassadors” from across the Firm.
• Document solutions and handoff processes to IT or Litigation Support teams for long-term support.
• Aid in testing, validating, and iterating on AI workflows.
• Aid in evaluating new AI products and pilots.
• Maintain awareness of developments in AI for legal practice—new commercial tools, vendor updates, and market trends.
• Attend industry conferences, legal-tech events, and vendor briefings; bring back insights and recommendations.
• Benchmark the firm’s adoption maturity against peer firms and propose improvements.
• Partner with IT, Compliance, Litigation Support, and Professional Development teams.
• Cook with Security and Compliance teams to ensure responsible AI usage.

Qualifications

• Minimum five (5) years’ experience in business intelligence or data analysis. Legal technology experience preferred.
• Experience in legal, professional services, or compliance-driven industries is a plus.
• Ability to work across team functions and provide individualized support to attorneys and business operations.
• Knowledge and Skills: Experience designing and delivering engaging training programs on AI tools and automation platforms, while providing one-on-one support to attorneys and administrative teams. Additionally, ability to serve as the internal expert on the firm's various AI tools and collaborate with various teams to develop and maintain a firmwide AI knowledge center and optimize automation resources.
• Confidentiality: You demonstrate discretion when handling sensitive material and are familiar with concepts of information classification, DLP, etc. You must be able to adhere to Firm policies regarding the protection of confidential data and demonstrate sensitivity to (and good judgment in connection with) confidential attorney, personnel, and Firm matters.
• Flexibility: You have the ability to multi-task and adapt to changes quickly. You are versatile and able to respond positively to shifting demands and opportunities. You are comfortable in an environment where your responsibilities may vary from day to day. You demonstrate a “no job too big, no job too small” attitude, and take a collaborative, team-focused approach to rejuggling priorities and contributing to Firm tasks.
• Ownership, Initiative, Clear Communication and Teamwork: You have the ability to work with cross-functional teams and communicate with non-technical stakeholders. You are able to independently evaluate and recommend emerging technologies. You are self-motivated, reliable, and punctual. You take ownership of your projects and follow through on their completion. You proactively anticipate, communicate, and work to independently resolve obstacles you encounter in your work.
• Organization and Project Management: You are comfortable balancing tasks of varying levels of urgency and complexity and work well under pressure with tight deadlines. You are able to prioritize tasks by urgency. You have strong analytical and problem-solving abilities. You have strong documentation and process-mapping skills.
• Mission Orientation: You are enthusiastic and passionate about our commitment to civil rights and public interest law. You thrive when your work is connected to purpose.