Legal Case Specialist - Irving, TX

Summary

Join the group that solves business challenges and enhances the way we work and grow. As a Legal Case Specialist - Irving, TX at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve.

Your role in our mission

• Professionally handle incoming and outgoing calls with attorneys, court staff, clients, recipients, and family members.
• Manage and maintain a variety of cases with accurate and up-to-date notes from creation to recovery.
• Research and verify third-party liability, probate, and beneficiary assets.
• Prepare and submit correspondence, liens, claims, and other legal documents.
• Negotiate and settle claim or lien amounts in accordance with contract guidelines.
• Resolve claim disputes and collaborate with attorneys and stakeholders to ensure timely progress.
• Congduct follow-ups on case status and payment updates.
• Analyze case information from multiple sources to draw informed conclusions.
• Prioritize critical events and ensure all internal and legal deadlines are met.

What we're looking for

• A High School Diploma or GED required;
• A minimum of three (3) years of experience in legal support, case management, healthcare claims, customer service, Medicaid support, or a related field required.
• Experience as a legal assistant, caseworker, paralegal, claims specialist, or administrative support professional preferred.
• Knowledge of Medicaid, Medicare, healthcare claims, legal documentation, or case processing preferred.
• Proficiency in Microsoft Outlook, Word, and Excel required, with strong organizational, communication, and customer service skills.

What you should expect in this role

• Initially, employees are expected to work onsite full-time.
• The role includes a mandatory two-month onsite training period.
• The work and training schedule is Monday through Friday, 8:00 AM to 5:00 PM.
• Employees may become eligible for a hybrid work schedule after successfully completing training and consistently meeting performance expectations. Hybrid work arrangements are based on business needs and manager approval and are not guaranteed.
• Video participation is required for all interviews and during the first week of orientation.

Employee Benefits & Perks

• Health benefits (medical, dental, and vision) begin on Day 1 of employment.
• 401(k) with company match and additional benefits become available within the first few months.
• Employees can take advantage of the flexible vacation policy after 90 days of employment. Any exceptions require manager approval before the employee's start date at Gainwell.
• Career growth and advancement opportunities are encouraged and supported.
• A company-provided computer is supplied for work use.

Pay Range

The pay range for this position is $42,000 - $47,850 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

Application Instructions

This posting is intended for pipelining. We will accept applications on an ongoing basis.