Legal Case Associate Supervisor

Description

Isaiah House is Kentucky’s largest non-profit, Christ-centered addiction recovery organization. We provide evidence-based, holistic care to individuals battling substance use disorders. The Legal Case Associate Supervisor oversees the Legal Case Associate team, ensuring accurate and timely legal documentation, court coordination, client advocacy, and case management activities.

Job Specific Functions

• Maintain working knowledge of Isaiah House policies and procedures.
• Supervise Legal Case Associates and provide ongoing coaching and performance management.
• Conduct regular case reviews to ensure documentation accuracy and timely completion.
• Monitor court dates, legal deadlines, probation requirements, and other client legal obligations.
• Ensure legal documentation is completed accurately and submitted on time.
• Aid staff with complex legal cases and problem-solving.
• Cook up communication between clients, attorneys, courts, probation/parole officers, and treatment staff.
• Develop and maintain standardized legal workflows and documentation processes.
• Conduct routine quality assurance audits of legal case files.
• Ensure compliance with HIPAA, 42 CFR Part 2, and organizational confidentiality policies.
• Identify workflow improvements that increase efficiency and client outcomes.
• Train and mentor new Legal Case Associates.
• Collaborate with Clinical, Compliance, Admissions, and Operations teams to remove legal barriers impacting treatment.
• Prepare reports on department performance and legal outcomes.
• Promote excellent customer service and professionalism throughout the department.

Requirements

• Reports directly to the VP of Programs.
• Daily communication with the VP of Programs.
• Conduct weekly supervision meetings with Legal Case Associates.
• Complete monthly quality assurance audits for each team member.
• Maintain documentation of coaching sessions and performance improvement plans.
• Submit weekly departmental reports.
• Submit monthly KPI reports.
• Attend leadership meetings as assigned.
• Report urgent legal issues immediately.
• Maintain current knowledge of applicable laws, regulations, and organizational policies.
• Monthly one-on-one meeting with the VP of Programs to review department performance, KPIs, staffing, and operational priorities.