Legal Administrative Specialist (Contact Representation).

About the role

Typical Duties Include, But Are Not Limited To:

• Coordinates counseling sessions with Veterans, their dependents, and their beneficiaries face to face, regarding all benefits available through the VA, as well as non-VA benefits available through other agencies.
• Provides broad outreach services.
• Explains in detail, VBA rating decisions and provides explanations for the decisions using extensive knowledge of VA benefits and services, claim and appeal processing procedures and benefit determination information and all pertinent information available in system of record.
• Affords assistance with programs including, but not limited to, compensation and pension benefits, home loan eligibility, education, health care, life insurance, burial benefits, vocational rehabilitation services, general Social Security Administration benefit programs, other federal, state, and local domestic relations, and assistance programs.
• Prepares technical correspondence to veterans and their dependents providing benefit information, representation rights and response to miscellaneous inquiries.
• Explains pertinent legal provisions, regulations, and related administrative practices and their application to specific cases.
• Might serve as or with the Outreach Coordinator (such as the Women's Veterans Coordinator, Minority Veterans Coordinator, Homeless Veterans Coordinator, Aging Veterans Coordinator, Ex-Prisoners of War Coordinator or Military Services Coordinator).
• Initiates inquiries to resolve errors, delays, or other problems in obtaining benefits.
• Completes claim and appeal related work.

Work Schedule

Monday - Friday 8:00 am - 4:30 pm

Benefits

Compressed/Flexible: Not Available
Telework: Available-This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval.
Virtual: This is not a virtual position.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement: 07/30/2026.

TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-10 position you must have served 52 weeks at the GS-09.

Specialized Experience: One year of specialized experience (equivalent to the GS-09 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization.

Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have two and a half years of progressively higher-level graduate education leading to a Ph.D. or equivalent doctoral degree. Graduate level education must demonstrate the competencies necessary to do the work of the position.

Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond two years of progressively higher level graduate education.

Physical Requirements:The work is mostly sedentary. The employee will be required to talk for long periods of time which occasionally puts a strain on the throat/vocal cords. There are no other special physical demands required to perform the work. There may be some walking, standing, and carrying of light items such as papers, books, claims folders, and files from one desk to another or for returning to storage. Extensive use of a computer and a telephone with a headset is required.