Legal Administrative Specialist (Contact Representation).

About the role

Typical duties include counseling veterans, their dependents, and beneficiaries regarding VA benefits and non-VA benefits, assisting with claim processing, resolving issues, and providing support during crises.

Responsibilities

• Counseling veterans and beneficiaries regarding VA benefits and non-VA benefits.
• Aiding customers in determining the circumstances influencing benefit choices.
• Explaining necessary documents and assisting in obtaining and completing them.
• Communicating decisions and reasons for decisions to veterans both verbally and in writing.
• Handling claim-related tasks such as status updates, change of address, direct deposits, and burial allowance claims.
• Initiating inquiries to resolve issues with benefit processing.
• Supporting veterans and their families during crises, including potential suicide, homelessness, or financial hardship.

Requirements

This position requires a U.S. citizenship and may require a background/security investigation. Selectees must serve a 1-year probationary period. The position is full-time, Monday through Friday, 8 a.m. to 9 p.m. Eastern Standard Time (EST).

Qualifications

• Specialized experience: Demonstrated capability as a self-reliant decision-maker and independent worker in benefits counseling and claims processing.
• Education: Two and a half years of progressively higher-level graduate education or a combination of specialized experience and education.