Leave of Absence Specialist II
About the role
Here at Discount Tire, we celebrate the spirit of our people with extraordinary pride and enthusiasm. Our business has been growing for more than 60 years and now is the best time in our history to join us. We are opening more locations every year and we are always looking for qualified individuals to join us in our growth. We are a company that promotes from within, both in our retail and corporate operations.
Leave of Absence Specialist II provides support in the administration and processing of the Company’s employee leave programs and disability benefits, including FMLA, short- and long-term disability, and related programs. This role serves as a key resource to employees, vendors, and internal stakeholders by delivering accurate guidance, resolving complex or escalated issues, and ensuring compliance with applicable laws and company policies.
Responsibilities
- Provides customer service support to employees in the areas of FMLA and disability claim resolution, disability benefit payments and other plan administration resolutions
- Process and manage leave requests including FMLA, short-term disability, long-term disability, maternity and paternity leaves.
- Preferred knowledge of ADA and accommodation requests
- Handle confidential medical information in compliance with HIPPA and other privacy regulations
- Evaluates escalated issues for resolution or the need for further review; takes necessary action
- Verifies and processes both electronic and paper benefits enrollment forms
- Assists employees with filing disability benefit claims
- Serves as a liaison between vendors and employees; advises employees on eligibility, coverage and other benefits matters
- Reviews reports from plan providers to verify accuracy and resolve differences
- Ensures electronic leave and/or disability