Leave of Absence Specialist

About the Company

Since opening our first self-storage facility in 1972, Public Storage has grown to become the largest owner and operator of self-storage facilities in the world. With thousands of locations across the U.S. and Europe, and more than 170 million net rentable square feet of real estate, we're also one of the largest landlords. We've been recognized as A Great Place to Work by the Great Place to Work Institute, and our employees have voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion. We're a member of the S&P 500 and FT Global 500, with our common and preferred stocks trading on the New York Stock Exchange.

About the Role

The successful candidate is responsible for supporting the organization’s leave of absence programs, ensuring compliance with federal, state, and local regulations, including ADA, FMLA, and related employment laws. This role also collaborates on the interactive process for reasonable accommodation and provides guidance on restrictions and accommodations. The ideal candidate will enhance operational efficiency, ensure compliance, and create a positive employee experience.

Responsibilities

• Manage end-to-end administration of leave programs, including FMLA, ADA accommodations, medical leave, and state-specific leave policies.
• Support the interactive process to evaluate and implement reasonable accommodations under ADA and related laws.
• Work with employees, managers, HR business partners, and legal counsel to assess restrictions and develop solutions that align with business operations.
• Document accommodation requests, outcomes, and ongoing case updates in accordance with legal and organizational guidelines.
• Stay current with trends and changes in federal, state, and local leave and accommodation laws, including FMLA, ADA, and state equivalents.
• Serve as a resource for guidance on the appropriate processes, requirements, and policies regarding leaves of absence and accommodations.
• Process incoming calls, emails, and system notifications regarding leave of absence and accommodations, updating employee records in the HRIS system and other tools as appropriate.
• Responsible for utilizing the tools provided to maintain compliance with federal, state, local, and company-specific leave policies.
• Other duties as assigned.

Requirements

• Bachelor’s degree in Human Resources or related field.
• Minimum 2 years of professional experience in absence management, handling disability and leave claims, return-to-work programs, and reasonable accommodations.
• Knowledge of FMLA, ADA, PWFA, and other leave and accommodations-related regulations and requirements.
• Experience working with HRIS systems, preferably Workday.
• Strong disposition toward customer service.
• Proven aptitude for computer-based leave transaction processing.
• Experience working for a third-party disability vendor (STD, FMLA, or Workers’ Compensation) and overall claim management experience preferred.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite products, including Word, Excel, and PowerPoint.
• Strong organizational skills with the ability to manage multiple tasks and meet deadlines.
• Strong capacity to operate in a flexible, dynamic environment where creative thinking is required.

Workplace

Public Storage teammates are expected to work in the office five days each week with the option to take up to three flexible remote days per month.

Public Storage is an equal opportunity employer and embraces diversity. Sponsorship for work authorization is not available for this posting. Candidates must be authorized to work in the U.S. without restrictions or requiring sponsorship now or in the future.