Leave of Absence Specialist

About the role

This position reports to the Americas ASC Total Reward Benefits Manager and is responsible for planning, organizing, coordinating, and managing the service delivery of the Total Rewards Leave of Absence program, ensuring a positive customer experience. The position will utilize discretion and latitude in decision-making and be a subject matter expert in federal, state, and local leave policies.

Responsibilities

• Serve as the subject matter expert for Total Rewards/sub-Total Rewards Leave of Absence programs, policies, and processes.
• Act as a subject matter expert and practice all associate Leave of Absence policies, including Corporate sponsored Disability Policies, Federal FMLA, Military leave, STD/LTD, OSHA reporting, State Sponsored FLA, HIPPA, USERA, and other Leave of Absence related legislation and policies across US, Puerto Rico, Canada, and Latin America.
• Primary interface to CoE and Non-HR functional departments to appropriately escalate inquiries/concerns.
• Act in a consultative and project management role to CoE to define and implement program delivery.
• Identify process and systems implications of, and solutions to, new or modified programs and policies.
• Identify and recommend methods to update, simplify, and enhance processes, procedures, and technologies.
• Gather and analyze appropriate metrics, data, and reports around compliance, performance, and data analytics to help initiate improvements.
• Provide input into appropriate metrics and reports around compliance, performance, and data analytics.
• Monitor case management and timely closure of tickets with Supervisors/Team Leads to ensure quality customer service.
• Provide staff with technical support and guidance on core ASC Total Rewards HR processes.
• Monitor and conduct periodic reviews of CIC performance metrics and cases with CoEs to show ongoing trends.
• Lead or participate in continuous improvement initiatives to ensure services are effectively delivered.
• May develop and mentor staff, including undertaking performance reviews.
• Launch case management with ownership from intake to transition, escalation, or closure.
• Ensure on-the-job training occurs where appropriate.

Qualifications

A Bachelor’s Degree with a professional HR/Business Administration qualification or Diploma with equivalent working experience is required. Previous experience and subject matter expertise in Total Rewards/sub-Total Rewards, with a minimum of 3 years’ experience in leave of absence administration preferred in a mid/large size Global organization, is necessary.

Skills

• Ability to pay strong attention to details, use time effectively, and the ability to use that information to represent the service center to the CoE using influence and persuasion to ensure process considerations are accounted for in new or modified programs and policies.
• Excellent oral and written communication skills with the ability to independently compose routine written communications.
• Proficient in Total Rewards end-to-end HR processes, with Workday experience strongly desirable.
• Strong problem-solving and analytical ability.

Preferred Qualifications

• Certified Employee Benefits Specialist (CEBS) or Certified Benefits Professional (CBP).
• Professional of Human Resources (PHR/SPHR) Certification.
• Six Sigma or Lean Management Certification.