Leave of Absence Coordinator | Hybrid

About the role

We are seeking an LOA Coordinator for a hybrid position with one of our largest clients in southwest Charlotte. The Leave of Absence (LOA) Coordinator supports employees through Short-Term Disability (STD), Family Medical Leave Act (FMLA), and Americans with Disabilities Act (ADA) processes. This role also provides administrative and mail support for the Leave of Absence team and is ideal for someone who is organized, detail-oriented, and comfortable working in a fast-paced environment.

Key Responsibilities

• Support employees through STD, FMLA, and ADA leave processes while ensuring compliance with applicable laws and company policies
• Handle a high volume of inbound calls and manage multiple priorities throughout the day
• Accurately document call activity and case details in the leave management system (AbsenceSoft / Absence Tracker)
• Investigate and resolve discrepancies related to leave requests
• Maintain organized records and documentation across relevant systems
• Track leave statuses and follow up on outstanding items, including medical certifications and extension requests
• Partner with Unit Managers, HR, and the Benefits team to communicate employee leave updates in a timely manner
• Retrieve and process mail for the Leave of Absence department
• Review incoming documents and determine which items should be scanned into the Absence Tracker system
• Update systems as needed for returned mail

Qualifications

• Bachelor’s degree OR 3+ years of experience supporting leave of absence inquiries
• Working knowledge of federal and state leave regulations, including FMLA; state-specific leave experience preferred
• 3 years’ experience in a customer support or call-center environment
• Excellent verbal communication and active listening skills
• Detail-oriented with strong problem-solving and follow-up skills
• Proven ability to manage high call volumes, multitask, and prioritize effectively in a dynamic, high-pressure setting
• Proficiency with Microsoft Office tools
• Reliable and accountable; able to work independently and take initiative
• Experience with Short-Term Disability (STD) and ADA processes preferred