Leave of Absence Coordinator

PRIMARY PURPOSE OF THE ROLE

This position is responsible for analyzing reported leave requests and determining paid leave benefits in accordance with client-specific plans, organizational policies, and applicable state and federal regulations. The role requires accurate and timely calculations, payments, and adjustments to ensure compliance and maintain ongoing claim management within established company service standards and industry best practices.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Establishes FMLA and other unpaid state, military, and/or company-specific leave claims; tracks and codes documentation in accordance with internal workflow processes.
• Analyzes FMLA and other unpaid claims to determine eligibility and certification in compliance with client plans, state and federal regulations.
• Reviews claim information received to identify action plan, determine benefits due, and make timely case decisions based on plan descriptions and service expectations as established by the client.
• Communicates decisions and ongoing expectations clearly and professionally with claimants and clients by phone, written correspondence and/or claims system.
• Maintains professional client relationships and provides excellent customer service.
• Mets the organization’s quality program(s) minimum requirements.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES

• Performs other duties as assigned.

QUALIFICATIONS

• Education & Licensing: High school diploma or GED required. State certification or licensing in statutory leaves is beneficial.
• Experience: One (1) year of administrative/general office experience or equivalent combination of education and experience required. FMLA administration experience preferred.

SKILLS & KNOWLEDGE

• Knowledge of state and federal FMLA regulations
• Excellent oral and written communication, including presentation skills
• Proficient computer skills including working knowledge of Microsoft Office
• Analytical and interpretive skills
• Strong organizational and multitasking skills
• Excellent interpersonal skills
• Ability to exercise judgement in accordance with well-defined policies and procedures
• Ability to work in a team environment
• Ability to meet or exceed performance competencies as required by program

WORK ENVIRONMENT

• Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
• Physical: Ability to sit at a desk for extended periods while operating a computer and phone system.
• Auditory/Visual: Hearing, vision and talking