Leave of Absence Coordinator

PRIMARY PURPOSE OF THE ROLE

To analyze reported leave requests and determine paid leave benefits due based on client paid leave plans, policies, state and federal regulations and to make timely calculations, payments and/or adjustments for client paid leave plans ensuring that on-going claim management is within company service standards and industry best practices.

ARE YOU AN IDEAL CANDIDATE?

We are looking for enthusiastic and empathetic candidates that want to grow a career. Ideal candidates will thrive in a collaborative team environment, show motivation, and drive in their work ethic, are customer-oriented, naturally empathic and solution-focused.

Essential Responsibilities

• Establishes FMLA claims; tracks and codes documentation in accordance with internal workflow processes.
• Analyzes FMLA and other paid leave claims to determine eligibility, certification, payment calculations, payments and/or adjustments in compliance with client paid leave plans, policies, and state and federal regulations.
• Determines benefits due and makes timely case decisions based on service expectations as established by the client.
• Communicates decisions and on-going expectations with claimants and clients.
• Maintains professional client relationships.

Qualifications

• Education & Licensing: High school diploma or GED required.
• Skills: Strong oral and written communication, computer literate – including Microsoft Office, organizational skills required.
• Experience: Clerical or customer service experience or equivalent combination of education and experience preferred.

TAKING CARE OF YOU

• Entry-level colleagues are offered a world class training program with a comprehensive curriculum.
• An assigned mentor and manager that will support and guide you on your career journey.
• Career development and promotional growth opportunities.
• A diverse and comprehensive benefits offering including medical, dental, vision, 401K, PTO and more.

WORK ENVIRONMENT

• Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.
• Physical: Ability to sit at a desk for extended periods while operating a computer and phone system.
• Auditory/Visual: Hearing, vision and talking.