Leave of Absence Coordinator

About the role

Joining Sedgwick means becoming part of a supportive and collaborative team that works towards making a meaningful impact. With 33,000 colleagues worldwide, we strive to provide exceptional care and support to individuals and organizations. Our mission is to ensure that our employees have a stable, consistent work environment both in-office and virtually, offering competitive compensation and benefits.

Responsibilities

• Establishes FMLA and other unpaid state, military, and/or company-specific leave claims; tracks and codes documentation in accordance with internal workflow processes.
• Analyzes FMLA and other unpaid claims to determine eligibility and certification in compliance with client plans, state and federal regulations.
• Reviews claim information received to identify action plan, determine benefits due, and make timely case decisions based on plan descriptions and service expectations as established by the client.
• Communicates decisions and ongoing expectations clearly and professionally with claimants and clients by phone, written correspondence, and/or claims system.
• Maintains professional client relationships and provides excellent customer service.
• Maintains the organization's quality program(s) minimum requirements.

Qualifications

• A high school diploma or GED.
• One (1) year of administrative/general office experience or equivalent combination of education and experience required.
• Experience with FMLA administration is preferred.

Skills & Knowledge

• Knowledge of state and federal FMLA regulations.
• Excellent oral and written communication, including presentation skills.
• Proficient computer skills including working knowledge of Microsoft Office.
• Strong analytical and interpretive skills.
• Strong organizational and multitasking skills.
• Excellent interpersonal skills.
• Ability to exercise judgement in accordance with well-defined policies and procedures.
• Ability to work in a team environment.
• Ability to meet or exceed performance competencies as required by program.

Work Environment

• Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.
• Physical: Ability to sit at a desk for extended periods while operating a computer and phone system.
• Auditory/Visual: Hearing, vision and talking.