Leave of Absence Coordinator

What we offer

• A stable, consistent work environment—both in-office and virtual
• $19.31 per hour
• A comprehensive training program to help you support employees and customers from some of the world's most respected brands
• A dedicated mentor and manager to guide you every step of your career journey
• Career development and promotional opportunities as you take on new responsibilities
• A diverse, all-inclusive benefits package designed to support your mental, physical, financial, and professional well-being

Primary purpose

Analyzes reported leave requests including Family Medical Leave (FMLA), unpaid state, military and company-specific, to make determinations based on client plans, state and federal regulations. Ensures that on-going claim management is within company service standards and industry best practices.

Essential functions and responsibilities

• Establishes FMLA and other unpaid state, military, and/or company-specific leave claims; tracks and codes documentation in accordance with internal workflow processes.
• Analyzes FMLA and other unpaid claims to determine eligibility and certification in compliance with client plans, state and federal regulations.
• Reviews claim information received to identify action plan, determine benefits due, and make timely case decisions based on plan descriptions and service expectations as established by the client.
• Communicates decisions and on-going expectations clearly and professionally with claimants and clients by phone, written correspondence and/or claims system.
• Maintains professional client relationships and provides excellent customer service.
• Meets the organization's quality program(s) minimum requirements.

Additional functions and responsibilities

• Performs other duties as assigned.

Qualifications

Education & Licensing: High school diploma or GED required. State certification or licensing in statutory leaves is beneficial.

Experience: One (1) year of administrative/general office experience or equivalent combination of education and experience required. FMLA administration experience preferred.

Skills & knowledge

• Knowledge of state and federal FMLA regulations
• Excellent oral and written communication, including presentation skills
• Proficient computer skills including working knowledge of Microsoft Office
• Analytical and interpretive skills
• Strong organizational and multitasking skills
• Excellent interpersonal skills
• Ability to exercise judgement in accordance with well-defined policies and procedures
• Ability to work in a team environment
• Ability to meet or exceed performance competencies as required by program

Work environment

Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.

Physical: Ability to sit at a desk for extended periods while operating a computer and phone system. Travel as required.

Auditory/Visual: Hearing, vision and talking.