Leave of Absence Coordinator

Summary Of Responsibilities

• Manage a caseload of students who are considering a leave of absence, currently on leave, or returning to the university.
• Meet with students individually through virtual and in-person appointments to identify barriers, develop individualized success plans, guide next steps, and connect students with campus and community resources.
• Maintain accurate meeting notes, case documentation, and follow-up records.
• Develop and execute personalized outreach campaigns designed to support student retention, re-enrollment, and successful leave experiences.
• Respond to student inquiries through email, phone, text, and other communication channels.
• Conduct proactive outreach and follow-up communications to provide timely support and resources.
• Monitor engagement and assess outreach effectiveness to improve student outcomes.
• Develop, maintain, and analyze the Leave of Absence data.
• Collect, document, audit, and maintain confidential student records.
• Generate reports and analyze trends related to student engagement, retention, leave outcomes, and re-enrollment.
• Provide recommendations for process improvements and program enhancements based on data and assessment findings.
• Collaborate with campus departments and student support offices to coordinate services and create a seamless student experience.
• Participate in developing and improving Leave of Absence, retention, and returning student initiatives.
• Share best practices and contribute to efforts that promote student success and persistence.

Qualifications / Licenses / Certifications

• Bachelor's degree from an accredited institution is required, plus two years of experience related to the job description.
• Preferred Qualifications: Ability to communicate effectively in Spanish.
• Knowledge: Knowledge of working and collaborating with all individuals and personalities; knowledge of data management and best practices preferred; knowledge of confidentiality requirements regarding FERPA regulations; knowledge of Banner student data management and best practices preferred.
• Skills: Strong interpersonal and communication skills; demonstrated interpersonal problem-solving, sufficient to work with and relate to a broad population; skills in data management; skills in the use of computers and computer applications (i.e., spreadsheet, database, word processing, presentation, etc.).
• Abilities: Ability to perform a variety of complicated tasks and meet project deadlines; ability to learn new systems and become an expert while making recommendations to enhance efficiency; ability to effectively communicate, orally and in writing, with a variety of individuals and groups; ability to provide excellent customer service and a willingness to be a team player.