Leave of Absence Coordinator

About the Role

To analyze reported leave requests and determine paid leave benefits due based on client paid leave plans, policies, state and federal regulations. You will make timely calculations, payments, and/or adjustments for client paid leave plans, ensuring ongoing claim management aligns with company service standards and industry best practices.

Responsibilities

• Establish FMLA claims; track and code documentation in accordance with internal workflow processes.
• Analyze FMLA and other paid leave claims to determine eligibility, certification, payment calculations, payments, and/or adjustments in compliance with client paid leave plans, policies, and state and federal regulations.
• Identify action plans, determine benefits due, and make timely case decisions based on service expectations established by the client.
• Communicate decisions and ongoing expectations with claimants and clients.
• Maintain professional client relationships.
• Attendance during scheduled work hours is required.

Requirements

• High school diploma or GED required.
• Strong oral and written communication skills.
• Computer literate, including proficiency in Microsoft Office and Windows environment.
• Must meet minimum typing requirements.
• Clerical or customer service experience or equivalent combination of education and experience preferred.

Work Environment

• Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.
• Physical: Ability to sit at a desk for extended periods while operating a computer and phone system. Travel as required.
• Auditory/Visual: Hearing, vision, and talking ability.

Benefits

• A world-class training program with a comprehensive curriculum.
• An assigned mentor and manager to support and guide you on your career journey.
• Career development and promotional growth opportunities.
• A diverse and comprehensive benefits package including:
  • Medical, dental, and vision coverage.
  • 401K with company matching.
  • Paid time off (PTO).
  • Disability and life insurance.
  • Employee assistance program.
  • Flexible spending or health savings account.
  • Additional voluntary benefits.

Pay

The range of starting pay for this role in Portland, ME is $19.31 - $20.00 per hour.

Location

This role is based near our dynamic Center of Excellence in Portland, ME: 179 John Roberts Rd, South Portland, ME 04106. A flexible hybrid work style is embraced, but in-person collaboration is required.