Leave of Absence Analyst

This is an entry-level, non-exempt role within the Benefits Team, reporting to the Senior Manager, Leave & Disability. The Leave of Absence Analyst serves as the Tier 1 point of contact for leave of absence and accommodation inquiries and plays a critical role in the operational execution of the LOAA program. The Analyst supports team members, managers, People Business Partners, and cross-functional partners by providing general information, processing benefit premium payments, maintaining accurate data, and ensuring timely and consistent service delivery.

Responsibilities

• Serve as the first point of contact for team member, manager, and HR inquiries related to leave of absence and accommodations
• Provide general information on leave types, eligibility basics, documentation requirements, and timelines
• Manage benefit premium payments and arrears for team members on unpaid leave, including billing and reconciliation
• Process benefit invoices and ensure accurate allocation of premiums and payments
• Update team member leave status and benefit deductions in program systems (BusinessSolver, Dayforce, ADP, or similar)
• Maintain accurate records and route complex issues to LOAA Specialists or Business Partners
• Support audits, reporting, and ongoing program coordination

Requirements

• Associate’s or Bachelor’s degree in Human Resources, Business, Finance, or a related field preferred
• 1–2 years of experience in HR, Benefits, Leave of Absence, or related administrative support roles, including internships or entry-level experience
• Experience in a shared services, helpdesk, or customer support environment preferred
• Strong attention to detail and comfort with financial calculations and data reconciliation
• Excel skills, including Pivot Tables and VLOOKUPs
• Professional, empathetic communication skills
• Ability to manage multiple tasks and deadlines in a structured environment

Preferred Qualifications

• Experience with HRIS, payroll, or benefits systems
• Premium benefits payments and processing experience
• Shared services or helpdesk experience
• Interest in growing a career in Leave, Benefits, or HR Operations

Pay

$26.93/hr - $36/hr