Associate Leave of Absence Analyst

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses.

About the role

As a member of the Benefits Core Services team, the Associate Benefits Support Services Analyst provides benefits expertise and the administration of TriNet's benefits offerings to TriNet customers, WSEs and internal TriNet teams. They collaborate with all internal teams to assess benefit inquiries, perform root cause analysis, and determine resolution for the best outcome for both TriNet and the customer.

Responsibilities

• Assists internal and external clients and worksite employees with general benefits inquiries via phone, chat, email or case, regarding benefits enrollment processes, regulatory and compliance, and navigation to available resources such as reports and plan details
• Performs initial research for cases, documents appropriately and resolves low to mid-level complexity daily tasks, escalating to other internal expertise as appropriate
• Performs administrative tasks including but not limited to routing of SalesForce and Perceptive Content items
• Performs other duties as assigned
• Complies with all policies and standards

Qualifications

• General education, vocational training and/or on-the-job training preferred
• Typically less than 2 years of experience
• General benefits knowledge preferred

Skills

• Intermediate knowledge of Microsoft Office Suite products including Outlook, MS Word and MS Excel
• Ability to communicate effectively; both written and verbal (Intermediate proficiency)
• Ability to de-escalate and problem solve (Intermediate proficiency)
• Analytical skills and attention to detail (Intermediate proficiency)
• Conceptual and critical thinking skills (Intermediate proficiency)
• Strong interpersonal skills and customer service skills (Intermediate proficiency)
• Good organizational and time management skills (Intermediate proficiency)
• Strong active listening skills (Intermediate proficiency)

Work Environment

• Work in clean, pleasant, and comfortable office or home setting
• Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions

Pay

The salary range for this role in Atlanta, GA is $24.81 to $37.21 per hour. The candidate’s final salary offer will be based on skills, education, work location, and experience. A candidate’s compensation may also include bonuses consistent with TriNet’s corporate bonus plan.

Benefits

• Medical, dental, and vision plans
• Life and disability insurance
• 401(K) savings plan
• Employee stock purchase plan
• Eleven (11) Company observed holidays
• Paid time off (PTO)
• Comprehensive leave program

Preferred location: Atlanta, GA. All qualified external applicants will be considered for an in-office role, based in Atlanta. All qualified internal candidates are encouraged to apply and consider relocation to Atlanta and may be considered for remote hire at the company’s discretion.