Associate Leave of Absence Analyst

About Our Client

The organization operates in the human resources solutions sector, serving small and midsize businesses with comprehensive HR services. Its offerings include payroll processing, human capital consulting, employment law compliance, and employee benefits administration. With a nationwide presence and publicly traded operations, the organization helps clients manage complex HR functions so they can focus on business performance and growth.

About the Opportunity

The Associate Leave of Absence Analyst supports benefits administration and provides benefits expertise to clients, worksite employees, and internal teams. This role assists with benefits inquiries, enrollment processes, compliance requirements, and case resolution while conducting research and analysis to identify effective solutions. The position contributes to smooth benefits operations, regulatory compliance, and a positive client and employee experience.

Responsibilities

• Assist internal and external clients and worksite employees with benefits inquiries through phone, chat, email, and case management systems.
• Support benefits enrollment activities and help employees navigate available resources and programs.
• Assist with benefits-related regulatory compliance requirements and processes.
• Research and resolve low- to mid-level complexity benefits cases, escalating more complex issues when appropriate.
• Provide accurate and timely information regarding benefits programs, policies, and procedures.
• Perform administrative tasks, including routing items through Salesforce and Perceptive Content.
• Document case activity and maintain accurate records in applicable systems.
• Apply organizational policies, procedures, and service standards consistently.
• Collaborate with internal teams to resolve issues and support positive client outcomes.
• Perform additional duties and responsibilities as assigned.

Requirements

• General education, vocational training, or equivalent on-the-job training preferred.
• Less than 2 years of general benefits knowledge preferred.
• Intermediate proficiency with Microsoft Office Suite, including Outlook, Word, and Excel.
• Strong written and verbal communication skills.
• Excellent active listening and customer service abilities.
• Strong de-escalation, problem-solving, analytical, and critical-thinking skills.
• Exceptional attention to detail and interpersonal skills.
• Strong organizational and time-management capabilities.
• Ability to manage multiple cases and priorities while maintaining accuracy.
• Ability to work effectively with clients, employees, and internal stakeholders.

Pay

• Atlanta, GA salary range: $24.81–$37.21 per hour.
• Eligibility for bonuses aligned with the corporate bonus plan.
• Final compensation will be determined based on skills, education, work location, experience, and other relevant factors.