Leasing Specialist - O2

About the role

This role will serve our brand new, luxury O2 Apartments (240 units) in Downtown Minneapolis! Sherman Associates is an industry leader committed to Building Communities, Enriching Neighborhoods, and Empowering People. We seek resident-focused and skilled property management talent to support our mission, vision, and values in a challenging, fast-paced environment.

Schedule

Full-time, Tuesday–Saturday. Core hours: Tuesday–Friday 9:30 AM–6:00 PM; Saturday 10:00 AM–4:00 PM.

Responsibilities

• Manage prospects by answering incoming calls and internet leads; return all inquiries within 24 hours.
• Make appointments, show apartments, screen applicants, and verify application completion.
• Assist applicants with the application process, explain forms, and ensure accuracy and completeness.
• Contact and offer units to approved applicants.
• Schedule and conduct orientation for all new move-ins.
• Update turnover information daily, including move-out and move-in times.
• Shop comparable projects in the marketplace monthly.
• Develop community contacts to maximize awareness of the property and its advantages.
• Contact and offer units to current residents for approved transfers; prepare and complete transfer paperwork.
• Update referral agencies and input all traffic and applications in the property management system regularly.
• Meet company benchmarks for occupancy, rent collections, and timely compliance paperwork.
• Conduct credit and criminal background checks for applicants; notify approval/denial based on results.
• Maintain complete and accurate property files and records with strong documentation for future reference.
• Coordinate with corporate support staff on management company procedures for processing and distributing information.
• Ensure compliance with HUD rules and regulations, state, federal, and local housing laws.
• Comply with all Sherman Associates, agency, and city compliance requirements.
• Maintain excellent customer service and relations with residents, cooperatives, commercial tenants, vendors, and organizations.
• Keep management informed of resident/tenant complaints, suggestions for improvement, vacancy status, projected occupancy, and any legal actions.
• Work on the last and first day of each month until responsibilities are completed; some overtime may be required.
• Perform other tasks and duties as assigned based on business need.

Requirements

• High school diploma or equivalent (GED) or relevant experience.
• Experience within residential real estate or equivalent education and real estate management experience.
• Additional education in real estate, sales, and/or business management is preferred.
• Excellent verbal, written, and presentation skills; ability to communicate effectively with tenants, vendors, external parties, and corporate teams.
• Knowledge of Real Page or other property management software (Yardi, Lead2Lease, OneSite Accounting, etc.) strongly preferred.
• As applicable, advanced knowledge of Affordable Housing Programs (HUD Programs).
• As applicable, valid driver’s license, reliable vehicle with insurance, and safe DMV driving record.
• Passion for Sherman Associates’ mission, vision, and values.

Work Environment

Professional office environment using standard office equipment. Exposed to ambient room temperatures, lighting, and moderate noise levels.

Physical Requirements

• Ability to stand at a desk for up to 8 hours per day; walking and standing required throughout the workday.
• Ability to move freely throughout the property and office; tasks and durations vary.
• Requires grasping, writing, sitting, walking, repetitive motions, bending, climbing, listening, hearing, and visual acuity.

Screening Requirements

Must successfully meet criminal background screening requirements for the position, including MN statute 299C.67 to 299C.71 (Kari Koskinen Background).

Pay

$23–$25/hour. Pay is based on experience, skills, and knowledge.

Benefits

• Medical, dental, and vision insurance plans.
• Employer-paid short-term disability and life insurance.
• Supplemental insurance policies: Voluntary Accident & Critical Illness; Hospital Indemnity; Long-Term Disability; Pet insurance.
• Employer-paid employee assistance program.
• Fully vested 401(k) company match program.
• 9 paid holidays and competitive PTO program.
• Sherman Associates’ Starbucks and hotel discounts.