Leasing Specialist

Key Responsibilities

• Respond to internet leads, answer prospect calls, schedule appointments, conduct property tours, and promote community features.
• Greet visitors (residents, future residents, and internal team members) and deliver high quality customer service.
• Maintain prospect traffic and leasing data. Assist with other computer data entry as necessary.
• Inspect units for move-ins to ensure units are ready and prepare move in packets for new residents.
• Aid in planning and hosting of resident functions and special events.
• Collect application fees, deposits, and rent.
• Prepare and submit resident application materials for approval.
• Follow up with prospects after viewing homes or submitting applications.
• Prepare service requests.
• Prepare move-in / move-out notices, inspections, or procedures.
• Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios and work to achieve and exceed budgeted occupancy percentages.

Qualifications

• High School Diploma.
• Minimum of one (1) year of customer service/sales experience.
• Working knowledge of property management software such as Onesite.
• Computer proficiency in Microsoft Office.
• Ability to read, write, and communicate effectively.

Competencies

• Ability to be prompt and timely daily.
• Professional appearance.
• Respectful of the boundaries of confidentiality, fair housing laws, and safety.
• Sales skills.
• Excellent written and verbal communication skills.
• Must demonstrate tact and diplomacy.
• Ability to multitask and able to switch between tasks with frequent interruptions throughout the day.

Pay

Hourly: $17-19 per hour

The hourly rate is between $17.00 and $19.00 per hour. Hourly rate will be determined on an individualized basis taking into account a wide range of factors including, but not limited to, relevant skills, experience, education, and, where applicable, licenses or certifications held. In addition to base salary and a competitive benefits package, this position may be eligible for additional types of compensation including discretionary bonuses.