Leasing Specialist (Joinery + Inkwell + Oxbow) - Charlotte, NC

About the role

At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Sales Specialist is on the front lines in assuring our residents feel loved from first point of contact and through the entire lifecycle. Sales Specialists are empowered to guarantee a positive and fluid experience by working to save our customers’ most valuable commodity, time. This especially skilled person is core to the overall financial health of each community by leasing available homes quickly to limit vacancy loss at the highest net rent. Sales Specialists are also responsible for marketing the property, preparing lease documents and screening prospective residents to qualify them. This is an in-person position located on-site of the property.

Responsibilities

• Uphold Sentral’s standards, best practices, policies and procedures, and value of excellence in customer service
• Establish rapport with residents and guests so they always feel loved
• Oversee the daily leasing responsibilities of the community in accordance with company policies and standards
• Oversee and coordinate welcoming new residents and guests
• Assist with office management and clerical tasks
• Record and update details of prospective residents, current residents, and guests in the property management software in a timely and detailed manner
• Complete opening and closing procedures
• Complete lease applications and assist with verification of application information; inform prospective residents of results
• Inform maintenance team of any need for repair or cleaning
• Maintain and store documentation effectively
• Liaise with residents and guests to provide information and address their questions and concerns
• Advertise available homes and conduct property tours as part of marketing activities
• Maintain Availability List and Status Report, determine the termination date of lease rentals
• Conduct market analysis and prepare