Leasing Specialist (Joinery + Inkwell + Oxbow1

About the Role

The Sales Specialist is on the front lines in assuring our residents feel loved from the first point of contact and throughout their entire lifecycle. This role is core to the overall financial health of each community, responsible for leasing available homes quickly to limit vacancy loss at the highest net rent. Sales Specialists also handle marketing, lease preparation, and resident screening.

Responsibilities

• Uphold Sentral’s standards, best practices, policies, and procedures, ensuring excellence in customer service
• Establish rapport with residents and guests to foster a welcoming environment
• Oversee daily leasing responsibilities in accordance with company policies
• Coordinate welcoming new residents and guests
• Assist with office management and clerical tasks
• Record and update resident and guest details in the property management software
• Complete opening and closing procedures
• Process lease applications, verify information, and inform prospects of results
• Inform maintenance team of repair or cleaning needs
• Liaise with residents to address questions and concerns
• Advertise available homes and conduct property tours
• Maintain Availability List and Status Report, determine lease termination dates
• Conduct market analysis and prepare market surveys
• Prepare leasing activity and market survey reports for corporate and ownership groups
• Follow up with qualified unclosed traffic within 24 hours
• Assist Marketing Department in organizing resident functions and newsletters
• Accept rent payments, security deposits, and fees
• Ensure compliance with Fair Housing and applicable laws
• Perform market surveys and shop competitive communities
• Assist with other related duties as assigned

Requirements

• High School Diploma or equivalent required; some college preferred
• Minimum of one year of customer service experience and one year of apartment leasing experience (lease-up preferred)
• Strong attention to detail
• Knowledge of leasing practices and procedures
• Ability to support and contribute to a community team
• Strong oral and written communication skills
• Great time management skills
• Strong decision-making and problem-solving skills
• Computer literate with proficiency in email, MS Office, and related tools
• Willingness to participate in training for legal compliance
• Ability to diffuse and respond to customer concerns effectively
• Flexible schedule, including evenings and weekends

Qualifications

• Combination of accounting skills/education with customer service experience is a plus

Skills

• Can-do attitude and growth mindset
• Entrepreneurial drive
• Proactive and solution-oriented
• Strong ownership of work

Benefits

• Multiple health, dental, and vision plan options, including a fully company-paid plan
• 401(k) with a 4% company match after three months
• 11 paid holidays and 8 types of paid time off (PTO)
• Travel discounts for team members and their friends/family
• Discounts on pet insurance, attractions, rental cars, and more

Sentral is an Equal Opportunity Employer committed to diversity and inclusion. We consider qualified applicants with criminal histories and provide reasonable accommodations for candidates with disabilities.