Leasing Specialist - Affinity at Broadmoor

About the role

The Position: We are seeking a relational and motivated Leasing Specialist for our 62 and older active adult, lease up community – Affinity at Broadmoor located in Pasco, WA.

Responsibilities

• Practice professional and relational sales techniques while connecting with prospective residents through phone calls, emails, walk-ins, and appointments.
• Receive inbound phone/email inquiries while listening with intent to gather information from prospective residents to build relationships and curate a personalized and “Affinitized” experience.
• Ensure complete and accurate prospect information is collected, entered, and updated in the sales management system on a consistent basis.
• Conduct an individualized experience for each tour based on the prospective resident’s needs and interests.
• Maintain a community culture focused on enhancing our residents’ way of life while providing excellent customer service and a supportive home environment.
• Support the community by hosting and participating in onsite community events for residents and prospects.
• Coordinate depositor related creative follow-up and engagement.
• Coordinate and participate in offsite sales and marketing events for potential residents and strategic partners.
• Use the on-site property management software applications to track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information about existing and future residents.
• Design and execute marketing activities and events to create and drive traffic to the property, including implementing prospect facing events, resident and realtor referral programs, outreach programs, online and social media marketing tools, and following other property-specific marketing plans, drives, and special programs.
• Evaluate and shop competitors quarterly to understand the competitive landscape and our strategic position relative to the competition.
• Complete and maintain all documents required for resident and property files, including background/credit checks, liability insurance, etc.
• Observe the condition of the grounds, buildings and model apartment homes on a regular basis and report any irregularities or maintenance needs to the Community Director.
• Provide sales and marketing leadership and training to team members, as well as other staff members across the portfolio.
• May partner with Regional Sales Manager on additional assignments and projects.
• Comply with all company policies/procedures and Fair Housing Laws.

Requirements

• A relational and influential Sales Manager who can build strong rapport and effectively engage with prospective and current residents, while working cohesively with community team members.
• A team player who takes a “we over me” approach to building and sustaining relationships with others.
• Determined, ambitious, and self-motivated with the ability to work well under pressure.
• Strong leadership capabilities with proven success motivating a team to achieve and exceed sales targets.
• Exceptional customer service and interpersonal skills.
• Excellent communication skills; must be proficient in speaking, reading, and writing in English.
• Minimum of 1-2 years of relevant sales and leasing experience; preferably in the senior living industry.
• Has mastered all duties of a Leasing Consultant role.
• Strong computer skills, including MS Office, property management software (i.e., Yardi, On-Site), and CRM solutions.
• Willingness to work evenings and weekends as necessary.
• High School Diploma required; advanced education preferred.
• Valid driver’s license and insured, operable vehicle.

Qualifications

• Must be able to sit for 3-7 hours/day, walk for 1-3 hours/day, climb for 0-3 hours/day, lift up to 25 lbs occasionally, and endure light to moderate energy.
• Manual dexterity is frequent, and near vision is minimal.

Skills

• Relational and Influential Sales Techniques
• Professional and Relational Sales Techniques
• Customer Service and Interpersonal Skills
• Excellent Communication Skills
• Computer Skills (MS Office, Property Management Software, CRM Solutions)
• Leadership Capabilities

Benefits

• Competitive pay, $23 - $30 per hour (based on experience).
• Monthly bonus incentive.
• Annual performance review with potential merit increase.
• Medical, Dental, & Vision insurance - with 100% employer paid monthly premiums for associates.
• Flexible Spending Accounts- for healthcare and dependent care.
• Disability, AD&D, and Life insurance.
• 401(k) with 3% company contribution.
• Accrued vacation time, sick pay, 12 paid holidays per calendar year, personal day, and paid volunteer day.
• Employee Assistance Program.
• Charitable giving program and community involvement.