Leasing Professional (Lease-Up) - Ten50

About the role

The Leasing Professional manages the sales process from initial inquiry to lease signing, ensuring high-level customer service for prospective and current residents. This role emphasizes resident retention, community engagement, and effective use of technology to manage resident information and marketing efforts.

Responsibilities

• Present the community and apartment homes in a professional and enthusiastic manner, highlighting key features and amenities.
• Respond to inquiries from prospective residents, schedule community tours, and guide prospects through the leasing process.
• Maintain a thorough understanding of the property's features, floor plans, pricing, and availability.
• Utilize property management software (such as Yardi or RealPage) to manage resident information, process applications, and track leases.
• Conduct resident move-ins and move-outs, ensuring a smooth and positive experience.
• Plan and execute resident retention programs, including community events and activities that foster a sense of belonging and satisfaction.
• Collaborate with the Community Manager on marketing efforts, including social media engagement and online reputation management.
• Maintain accurate records of resident interactions and transactions, ensuring compliance with all applicable laws and regulations.
• Comply with all state and federal laws and regulations, including Fair Housing laws, landlord-tenant laws, and privacy laws.
• For luxury communities: demonstrate expertise in concierge services, resident events, and lifestyle programming tailored to high-net-worth individuals, while maintaining a polished, professional demeanor.

Requirements

• High school diploma or equivalent required; Bachelor's degree preferred.
• Minimum of two years of experience in a leasing or sales role, preferably in the multifamily industry.
• Proficiency in property management software (such as Yardi or RealPage).
• Excellent customer service, communication, and interpersonal skills.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Valid driver's license with no major infractions in the last 12 months.
• Proactive and solution-oriented approach to resident concerns and requests.
• Ability to work effectively in a fast-paced environment and adapt to changing priorities.
• For luxury communities: deep understanding of the expectations of ultra-high-net-worth individuals and ability to foster exclusivity and personalized service.

Regional Laws and Regulations

• Arizona: Arizona Residential Landlord and Tenant Act
• California: California Tenant Protection Act of 2019
• Colorado: Colorado Warranty of Habitability
• Florida: Florida Residential Landlord and Tenant Act
• Georgia: Georgia Landlord-Tenant Handbook
• North Carolina: North Carolina Residential Rental Agreements Act
• South Carolina: South Carolina Residential Landlord-Tenant Act
• Utah: Utah Fit Premises Act
• Tennessee: Tennessee Uniform Residential Landlord and Tenant Act
• Virginia: Virginia Residential Landlord and Tenant Act

Work Environment

The employee is often exposed to outside weather conditions. The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.