Leasing Professional II (844)

About the role

Join the team dedicated to providing affordable housing solutions across North Texas. At DHA, Housing Solutions for North Texas, our mission is to provide quality, affordable housing and access to supportive resources across the region. As a leasing professional at DHA, you play a key role in accomplishing the agency’s goals by interviewing, investigating, and verifying the eligibility for clients for DHA Public Housing programs. In this role, you will process and maintain client files, and respond to requests for information within the scope of authority.

Responsibilities

• Greets and assists clients, making them feel comfortable and welcome; collects data and provides information within scope of authority.
• Conducts group and individual eligibility interviews for public housing program applicants; performs annual and interim reexaminations of client income and family composition; obtains and verifies information affecting eligibility; resolves issues and ensures effective communication with clients.
• Enters required information on application forms; computes tenant rent; determines eligibility of applicants and residents.
• Reviews client files, verifies information, maintains documentation and file records, processes annual recertifications and interim changes, replies to inquiries by phone and in writing, and counsels clients concerning their rights and responsibilities.
• Explains DHA programs, procedures, and services to clients; maintains absolute confidentiality of work‑related issues, client records, and DHA information.
• Provides support to Property Management office operations as needed.
• Responds to resident questions and inquiries; attends monthly resident meetings and other meetings as necessary; resolves tenant complaints in accordance with DHA policy.
• Enforces lease requirements; investigates and mediates complaints and disruptive situations; registers and monitors resident vehicles on property.
• Coordinates with police or security officers on property; updates incident reports.
• Performs administrative duties, including data entry, preparing and processing various documents, and maintaining files.
• Logs and assigns work orders; updates and maintains client database.
• Aids in showing and leasing units to prospective residents, including orientation discussion at lease signing; manages resident move‑in, move‑out, transfer, and eviction procedures.
• Prepares default letters and late fees according to tenant lease terms.
• Assists in the collection, analysis, and reporting of data required to provide accurate and current assessment of property management objectives.

Knowledge and Skills for Success

• Knowledge of DHA organization, operations, policies, and procedures.
• Knowledge of HUD housing program regulations and eligibility requirements.
• Knowledge of interviewing techniques, procedures, and professional rules of conduct.
• Knowledge of basic principles of record keeping, case files, and records management.
• Knowledge of business and personal computer hardware and software applications.
• Skill in assessing and evaluating social program issues and taking actions based on observations and interviews.
• Skill in assessing, reviewing, updating, and maintaining files, reports, and documentation.
• Skill in establishing cooperative working relationships with employees and the general public.
• Skill in effective communication, both verbal and written.
• Skill in interacting with people of different social, economic, and ethnic backgrounds.

Qualifications

• Bachelor’s degree in Business or Public Administration, or a related field.
• Two (2) years of related work experience, or an equivalent combination of education and experience.
• Rent Calculation Certification required within 6 months of appointment.
• Valid Texas State Driver’s License required.

Benefits

• Flex Work: 4.5‑day or 4‑day work week.
• Paid Time Off plus 12 paid holidays.
• Retirement plan with 5% employer contribution and 457(b) deferred compensation plan.
• Tuition reimbursement.
• Employee Assistance Program (financial, legal, mental health, counseling).
• Medical, dental, and vision plans.
• Section 125 pre‑tax cafeteria plan.
• Health Savings and Flexible Spending Accounts.
• Term life insurance.
• Short‑ and long‑term disability plans.