Leasing & Service Professional II

JOB CODE: 1000924

About the Role

The Leasing and Service Professional, Level 2 performs the full leasing cycle for the community, including prospect conversion, lease execution, renewal support, and resident retention efforts.

Responsibilities

• Manage prospect traffic from inquiry to signed lease
• Conduct tours and demonstrate apartment/community value
• Coordinate leasing, renewals, and resident retention activities
• Maintain accurate traffic, availability, lead, and application records
• Support marketing and outreach efforts
• Maintain model and tour readiness standards
• Provide courteous service to residents, prospects, and vendors
• Support occupancy and revenue goals through disciplined follow-up
• Maintain closing ratio in accordance with company standards and performance expectations

Requirements

• High school diploma or equivalent
• Prior leasing, sales, hospitality, or customer service experience
• Strong communication and relationship-building skills
• Ability to multitask in a fast-paced environment

Preferred Qualifications

• Multifamily leasing experience
• Basic understanding of competitor shopping and outreach marketing

Communication Skills

• Strong verbal, written, and interpersonal communication skills
• Ability to effectively communicate leasing value propositions and community features
• Strong customer relationship-building and retention communication skills
• Ability to manage multiple conversations and priorities in a fast-paced environment
• Effective conflict resolution and resident service communication abilities
• Strong follow-through and prospect follow-up communication skills
• Ability to collaborate professionally with residents, vendors, and onsite teams

Technology Skills

• Working knowledge of property management software and CRM platforms
• Proficiency with Microsoft Office Suite including Outlook, Word, and Excel
• Ability to manage prospect traffic, applications, and lease documentation digitally
• Experience using online leasing and resident communication systems
• Ability to analyze and maintain accurate leasing and traffic records
• Familiarity with digital marketing, outreach tools, and social media platforms
• Ability to adapt to new software systems and technology platforms quickly

Physical/Work Requirements

• Frequent walking, standing, touring, and computer use
• Weekend schedule flexibility required

Benefits

• Full insurance benefit suite including Medical, Dental, Vision, Critical Illness, Accident, and Short Term Disability Insurance
• Company paid Life Insurance (option to buy additional available) and Long-Term Disability
• Access to Mental Health & Well-Being services
• 401K: Bridge Investment Group will match contributions dollar-for-dollar, up to 6% of pay (fully vested immediately). Eligible employees are automatically enrolled at a 4% contribution rate (must be at least 21 years of age and have worked for the Company for at least 60 days)
• Paid Time Off: 5.23 hours accrued per pay period for a total of 17 days per year
• 11 Paid Holidays per year
• Paid Parental Leave: Four weeks as the primary caregiver or two weeks as the secondary caregiver after six months of employment; twelve weeks as the primary caregiver after two years of employment
• Tuition Reimbursement: Up to $5,000 per year for pre-approved tuition expenses (repayment obligations may apply if employment terminates prior to 24 months)