Leasing & Service Professional

About the role

As a Leasing and Service Professional, Level 1, you will generate leases, deliver an exceptional prospect experience, support resident satisfaction, and help the community achieve occupancy, revenue, and retention goals.

Responsibilities

• Greet, qualify, and follow up with prospective residents
• Conduct apartment and community tours tailored to prospect needs
• Explain floor plans, pricing, amenities, lease terms, and community policies
• Process guest cards, applications, and leasing paperwork accurately and timely
• Maintain lead, traffic, and prospect follow-up records in the property management system
• Support resident move-ins, renewals, and general customer service needs
• Participate in marketing outreach, resident events, and social media/community promotion
• Maintain professional presentation of the leasing office, model units, and tour paths
• Comply with Fair Housing and all company policies
• Maintain closing ratio in accordance with company standards and performance expectations

Requirements

• High school diploma or GED
• Strong verbal communication, interpersonal, and closing skills
• Strong organization and follow-through
• Ability to work weekends as needed
• Frequent walking, standing, touring, and desk work
• Must maintain professional appearance and strong resident-facing presence

Preferred Qualifications

• Leasing, sales, hospitality, retail, or customer service experience
• Knowledge of Fair Housing practices
• Experience with CRM, OneSite, Yardi, Entrata, or similar systems

Skills

Communication Skills

• Ability to build rapport quickly with prospective and current residents
• Professional telephone, email, and in-person communication skills
• Effective sales presentation and closing communication abilities
• Ability to actively listen and identify prospect needs
• Strong follow-up and organizational communication skills
• Ability to work collaboratively in a team-oriented environment
• Professional conflict resolution and service recovery skills

Technology Skills

• Basic proficiency with Microsoft Office Suite and property management software
• Ability to learn and use property management and CRM systems
• Experience entering and maintaining accurate prospect and resident data
• Ability to manage digital guest cards, applications, and leasing documentation
• Familiarity with online leasing, scheduling, and communication platforms
• Basic understanding of social media platforms for community marketing purposes
• Ability to use mobile devices, tablets, and standard office equipment effectively

Benefits

• Full insurance benefit suite including Medical, Dental, Vision, Critical Illness, Accident, and Short Term Disability Insurance
• Company-paid Life Insurance (option to buy additional) and Long-Term Disability
• Access to Mental Health & Well-Being services
• 401K with dollar-for-dollar match up to 6% of pay (fully vested immediately; automatic 4% enrollment after 60 days for eligible employees)
• Paid Time Off: 5.23 hours accrued per pay period (17 days per year)
• 11 paid holidays per year
• Paid parental leave: 4 weeks as primary caregiver or 2 weeks as secondary caregiver after 6 months; 12 weeks as primary caregiver after 2 years
• Tuition Reimbursement: up to $5,000 per year for pre-approved tuition expenses (repayment obligations apply if employment terminates prior to 24 months)