Leasing Professional II (127)

About the role

At DHA, Housing Solutions for North Texas, our mission is to provide quality, affordable housing and access to supportive resources across the region. As a leasing professional, you will help clients access affordable housing by working with the assistant manager of housing services to interview, investigate and verify eligibility for DHA Housing Voucher programs, maintain client files and respond to information requests.

Responsibilities

• Greet clients warmly, ensure their comfort, collect relevant information and answer questions about the DHA Housing Voucher program
• Conduct interviews, verify family eligibility for the DHA Housing Voucher program and compute the family’s portion of rent
• Maintain client files by conducting home visits, verifying information and processing program documentation as required
• Advise clients on their rights and responsibilities under the Walker Settlement and the Housing Choice Voucher
• Perform administrative duties including data entry, preparing and processing documents and coordinating/scheduling meetings
• Explain DHA programs, procedures and services while maintaining absolute confidentiality of client records and DHA information
• Promote the President/CEO’s priorities for DHA operations

Knowledge and Skills for Success

• Knowledge of DHA’s organization, operations, policies and procedures
• Knowledge of HUD housing program regulations and eligibility requirements
• Strong organizational skills for assessing, reviewing, updating and maintaining files, reports and documentation
• High emotional intelligence to build strong working relationships and interact with diverse backgrounds
• Strong communication and interviewing skills

Qualifications

• Bachelor’s degree in Business or Public Administration, or a related field
• Two (2) years of related work experience
• Or an equivalent combination of education and experience
• Rent Calculation Certification required within 6 months of appointment
• Valid Texas State Driver’s License required

Benefits

• Flexible work schedule: 4.5-day or 4-day work week
• Paid Time Off plus 12 paid holidays
• Retirement plan with 5% employer contribution and 457(b) deferred compensation plan
• Tuition reimbursement
• Employee Assistance Program covering financial, legal, mental health and counseling services
• Medical, dental and vision plans
• Section 125 pre-tax cafeteria plan
• Health Savings and Flexible Spending Accounts
• Term life insurance
• Short- and long-term disability plans