Leasing Professional

Location: Powell, OH

About Redwood

At Redwood Living, Inc. (“Redwood”), we believe our success is driven by the people who power us. We are proud to be a multi-state employer with a growing team of over 650 employees committed to building neighborhoods and careers that thrive. Our employees are passionate, talented, and empowered to make decisions that positively impact the lives of our residents. From on-site teams to corporate leadership, every Redwood team member plays a vital role in delivering exceptional experiences. We foster a culture rooted in integrity, open communication, and a commitment to exceeding expectations. As we continue to expand our footprint and grow our team, we seek individuals who share our values and are excited to contribute to a dynamic, forward‑thinking organization. At Redwood, you’ll find more than a job – you’ll find a place to grow, lead, and make a difference.

We live by eight core values that guide everything we do:

• Do One Thing Really Well
• Be Entrepreneurial
• Serve Those You Lead
• Deliver More Than Expected
• Communicate Openly and Honest­ly
• Instill Family and Team Spirit
• Demonstrate Integrity and Authenticity
• Be Nice and Have Fun

Position Overview

The Leasing Professional is primarily responsible for showing apartment homes, assisting with local marketing, and following up with prospects. This role involves customer service and communication with both residents and fellow employees. Additional responsibilities include preparing lease agreements and coordinating resident events. The Leasing Professional works alongside the Neighborhood Manager and the maintenance team to provide the best resident experience.

Duties & Responsibilities

• Conduct apartment home tours to potential prospects
• Answer phone calls and emails
• Maintain knowledge of neighborhood specials, pricing, and notify related parties of any needed adjustments
• Schedule resident appointments to discuss renewal rates and leasing options
• Walk through units prior to resident move‑in date
• Complete move‑in paperwork
• Complete all lease applications and notify prospective residents
• Ensure grounds are well kept and address any concerns with maintenance
• Adhere to company standards for paperwork, resident files, budgets, and controlled expenses
• Travel between Redwood neighborhoods may be required
• Perform all other related duties as assigned

Required Qualifications

• High school diploma or equivalent
• Valid driver’s license
• General computer efficiency

Preferred Qualifications

• Prior sales or leasing experience
• Exceptional customer service skills
• Ability to operate smartphone, tablet, and computers

Physical Requirements

• Use standard office equipment such as computers, cell phones, desk phones, and photocopiers
• Manual dexterity for keyboard use, mobile device use, and general office tasks
• Ability to sit, stand, walk, bend, and navigate stairs throughout the workday, including during neighborhood tours or building access needs
• Lift, carry, push, or pull items up to 30 pounds (marketing materials, small equipment, office supplies)
• Safely move throughout indoor units, common areas, and outdoor neighborhood spaces, including uneven surfaces or varying flooring types

Attendance & Scheduling

• Punctuality and consistent attendance are essential; employees must adhere to assigned schedules
• Reliable transportation required to attend periodic meetings or respond to occasional onsite needs
• Occasional travel may be required for team outings, training sessions, or company‑sponsored events outside of the primary work location (estimated at less than 5 % annually)

Work Environment

• Work performed in both office and field environments, including model units, residential units, and outdoor areas
• Exposure to typical indoor office conditions, variable temperatures, and a mix of natural and standard lighting
• Regular exposure to varying weather conditions such as heat, cold, rain, snow, and damp environments
• May occasionally encounter low‑level noise from landscaping, maintenance activities, or equipment