Leasing Professional

About the Role

A full-time Leasing Professional focused on sales and customer service, guiding prospects from initial contact through lease signing while maintaining strong resident relationships.

Responsibilities

• Conduct all leasing activities in compliance with company policies, Fair Housing, ADA, FCRA, and other applicable laws.
• Maintain a professional and welcoming atmosphere in the leasing office and common areas.
• Inspect models and vacant units daily to ensure cleanliness and market readiness.
• Handle incoming calls, texts, and emails—prospect inquiries, resident concerns, and service requests—escalating to management when needed.
• Greet and qualify prospects, present apartments and community features, and communicate benefits effectively.
• Monitor local market conditions and trends; contribute ideas for marketing and resident satisfaction improvements.
• Complete lease applications, verify applicant information, and notify prospects of results.
• Prepare and finalize lease paperwork, addenda, and collect initial rents and deposits.
• Prepare welcome gifts, paperwork, and keys for new residents.
• Document prospect interactions via Guest Cards, send thank-you notes, and follow up.
• Conduct property inspections, report maintenance needs, and assess move-outs and vacancies.
• Manage office supplies, organize and file reports, leases, and other documents.
• Attend company meetings and assist with daily/weekly reports, resident communications, and market surveys.
• Perform additional duties as assigned by management.

Requirements

• High school diploma or equivalent; college coursework or degree desirable.
• Prior leasing experience preferred but not required.
• Ability to thrive in a fast-paced, customer-service environment.
• Familiarity with computer systems, web applications, and software.
• Strong organizational, presentation, and interpersonal skills.
• Excellent written and oral communication abilities.
• Proven ability to build rapport quickly and maintain relationships.
• Flexibility to work independently and as part of a team under pressure and meet deadlines.

Benefits

• Medical, dental, and vision insurance.
• Long-term disability insurance (provided at no cost).
• Life insurance (provided at no cost).
• 401(k) retirement plan with employer match.
• Tuition assistance program.
• $2,000 employee referral reward.
• Paid holidays.
• 20% rent discount at any Galman Group community.
• Company events, including the Annual Phillies Outing, Holiday Celebration, and Eagles Autism Challenge participation.