Leasing Professional

About the Company

ConcordRENTS is a distinguished leader in delivering a quality, customer-centric property management experience across affordable and market-rate multifamily communities throughout Florida. For more than 30 years, our success has been driven by our exceptional team members and our unwavering commitment to supporting the communities we serve. ConcordRENTS recognizes that the spirit of teamwork and community is the true key to our growth as a company. Our legacy is propelled by the ability to meet the needs of a changing market and to stay ahead of the competition, making ConcordRENTS a meaningful place to work.

Benefits

• 16 days of paid time off and 7 paid holidays in the first year.
• 401(k) Program with up to $5,250 in company match annually; including 150% match on the first 3% you contribute and 50% match on contributions between 4% and 10%.
• Rental discounts: 20% for all full-time team members and 50% for resident maintenance positions.
• Eligibility to participate in performance and role-specific bonus programs.

About the Role

This position is ideal for someone who wishes to contribute to the success of the community by achieving leasing, marketing, and administrative objectives. Responsibilities include building rapport with future and current residents to ensure desired occupancy and retention levels, and monitoring community support systems to maintain communication between the community and support areas.

Responsibilities

• Perform daily tasks essential to leasing an apartment home, including:
  • Prepare the property for business by completing Morning Merchandising, which includes walking the property and making adjustments or reporting items in need of attention.
  • Ensure apartments to be toured, clubhouse, common areas, and amenities are clean and welcoming.
  • Respond timely to prospective resident inquiries.
  • Encourage prospective residents to schedule tour appointments to showcase floorplans, amenities, and community features.
  • Determine needs of prospective residents and explain how the community can fulfill them.
  • Explain lease options, such as bundle packages, and encourage enrollment.
  • Discuss application qualifications, move-in costs, promotions, and monthly rental amounts.
  • Create urgency and secure applications from interested prospective residents.
  • Initiate timely follow-up with prospective residents who do not immediately apply.
• Maintain thorough product knowledge of your community and surrounding communities. Regularly shop competing communities to prepare for comparisons.
• Represent the organization to residents, prospective residents, and the community with exceptional customer service.
• Resolve residents’ concerns with courtesy, urgency, and quality consistent with policy and performance expectations.
• Initiate outreach marketing to local businesses and foster effective relationships.
• Support the Café Application and Recertification teams by ensuring timely submission of requested documents and information.
• Notify future residents of application approval, collect deposit balance, and assign available units.
• Inspect apartment homes prior to resident move-in to ensure adherence to Concord standards.
• Ensure proper execution of leases and related documents by working with the Centralized Analytics Team.
• Encourage residents to renew leases. For residents moving out, ensure necessary documentation is received and uploaded, schedule inspections, and communicate move-out procedures.
• Address resident-related damages and policy violations, ensuring proper communication and collection of applicable fines or fees.
• Assist in implementing and executing resident activities, including after-school programs, retention events, training programs, and required resident service functions.
• Complete required inspections and other administrative work as directed.
• Work schedule may include evenings, weekends, and non-scheduled support for issues requiring immediate attention.

Requirements

• General knowledge of business.
• High School Diploma or equivalent required.
• Strong customer service, verbal, and written communication skills.
• Demonstrated customer service or sales experience.
• Property management leasing experience is preferred.
• Demonstrated problem resolution work experience.
• Ability to speak, read, and write English for safety and productivity reasons.