Leasing & Marketing Manager
About the role
Want to learn more about The Scion Group? Check out our website. We're hiring immediately! We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas. At The Scion Group, we’re changing what student housing means. It’s bigger than beds and buildings. It’s about providing unique experiences and creating communities — both on and off campus — that feel like less like a place and more like a home. We're in search of a Customer & Sales Experience Manager (CXM) who will use their passion for people to lead a team of relationship builders who strive for customer satisfaction and to drive the organization’s revenue goals. This position will implement and maintain initiatives that support our revenue and sales goals while providing the exceptional customer experience and fostering a customer-centric culture. The CXM is accountable for delivering world-class thinking and customer service, while identifying opportunities to grow relationships.
Responsibilities
- Manages all customer interactions on the sales floor, both personally and through directing team members in alignment with company standards.
- Escalates customer feedback on sales barriers and implements solutions.
- Works with various constituents throughout the organization to develop annual (and as needed) market and demand feasibility analysis to craft the community’s revenue plans for each sales year including: renewal plans and incentives, new resident incentives, unit mix configurations, rates, premiums, fees, deadlines, etc., and communicates revenue goals to their team.
- Presents performance results of current sales strategy and provides recommendations, revisions and augmentations of the